The top 9 Aircall alternatives for 2026 and how they compare

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TL;DR

Searching for the best Aircall alternative? This guide compares 9 top-rated VoIP platforms—including Dialpad, Talkdesk, and RingCentral—by features, pricing, and ideal use cases. Whether you need advanced AI tools, better integrations, or budget-friendly options, find out how each stack up to Aircall so you can choose the right communication tool for your team.

Ready to upgrade from a desk phone to a modern solution? A cloud-based phone system is the answer.

Cloud-based phones offer all the benefits of a traditional PBX system without bulky hardware, IT hassles, or the need to stay tied to one location—perfect for distributed teams! For growing businesses, a cloud-based VoIP solution keeps teams connected, boosts productivity, and lowers costs.

Choosing the right communication platform is a big decision, and it’s natural to compare options first. This article will break down how Aircall works, what to expect, and explore other cloud-based phone systems to help you decide which is best for your business.

Digital transformation can feel overwhelming, but we’re here to make it easier. Let’s dive in!

What is Aircall?

Aircall is an integrated, easy-to-use, AI powered customer communications platform designed for modern businesses. Whenever you're on a call, Aircall helps you track who you're talking to, access customer information, view order details, and more—all within a single platform. This empowers your team to provide a seamless customer experience.

We put our customers first. That’s why we give you a clear view of your customer’s needs before the conversation even begins. With features like our drag-and-drop IVR and skill-based call routing, you can direct callers to the right agent based on language, expertise, or other custom criteria.

Aircall’s product offers all the standard phone features you’re used to—voicemail, call transferring, and conferencing—plus advanced capabilities like call queuing, recording, and intelligent routing to maximise your phone solution's impact. With a powerful suite of AI-powered tools and over 200+ integrations, Aircall helps you unlock productivity and elevate every conversation.

You can get set up in seconds and gain immediate visibility into your team's performance. Monitor individual and team metrics in real-time to make measurable improvements and boost productivity from day one.

Pricing

Whether you’re a lean startup, a scaling business, or a solo entrepreneur, Aircall offers multiple monthly and annual plans to meet your business needs. Pricing starts at $30 per user per month, and we also offer fully customisable plans based on the features your team needs most.

Here’s a breakdown of our most popular plans: Essentials, Professional, and Custom.

What makes Aircall better?

While there are similarities between Aircall and other VoIP solutions, let's take a moment to highlight what makes Aircall stand out.

1. Aircall is easy to use

2. It integrates with over 200 business tools

3. It is flexible and reliable

4. It offers features that competitors do not have

5. In-house customer support

It’s easy to use

The top reason customers choose and stick with Aircall is simple: our product is incredibly easy to use. From the initial setup and onboarding new team members to everyday use, our customers love how intuitive the Aircall platform is.

It integrates with 200+ business tools

Aircall is built to integrate seamlessly with the tools your sales and support teams use every day. With a marketplace of over 200 integrations, Aircall connects your conversations to your essential business software, eliminating manual data entry and boosting efficiency. Some of our most popular integrations include:

• HubSpot: Aircall’s HubSpot integration helps them connect its call information to their CRM, allowing for instant access to caller data and effortless record-keeping.

• Salesforce: Connect Aircall to Salesforce in one click to make and receive calls directly within your CRM.

• Shopify: Display customer order information from Shopify directly in the Aircall app during calls.

• Intercom: Centralise phone, SMS, and chat communications to streamline support operations.

It’s flexible and reliable

Whether you’re adding new team members, adjusting for busy seasons, or expanding your market reach, Aircall scales with you. We know how important call reliability is, so we operate seven distributed data centres worldwide and invest in redundancy at every level to eliminate single points of failure. We also work with multiple carriers, allowing for dynamic switching to avoid disruptions and provide consistent, high-quality calls.

It offers industry-leading features

We’re always working to ensure you have access to the best telephony features. We are an AI communications platform dedicated to improving team performance. Here are just a few of the powerful features you get when you switch to Aircall:

• AI Assist: Instantly summarise calls and identify key topics, saving agents time and ensuring important details are never missed.

• AI Voice Agent: Our AI-powered agent can handle inbound calls 24/7, answer FAQs, and capture caller details, drastically reducing missed calls.

• Call centre analytics: Gain deep insights into team performance with real-time dashboards and reporting.

• Call whispering: Provide real-time coaching to agents during live calls without the customer hearing.

• IVR: Set up interactive voice response menus to guide callers to the right department or agent.

• PowerDialer: Automate outbound calling campaigns to increase agent productivity and connect rates.

“It greatly helped our missed call rate when we first implemented it. Every ‘missed’ call would direct to AI Voice Agent.”— Anthony Messina, Salesforce Platform Manager at The Grout Guy

It offers in-house customer support

When you switch to Aircall, you’re not just investing in a cloud-based phone solution; you're gaining a partner. Every customer is matched with a dedicated onboarding manager to ensure a smooth setup. Our global Support and Success teams in NYC, Paris, New Delhi, and Sydney use real-time dashboards to monitor network and app performance, allowing them to diagnose and resolve issues quickly.

Now that you’ve taken a closer look at Aircall, let’s see how some of the best Aircall competitors compare.

Comparing alternatives? See why Aircall stands out with 200+ integrations, AI-powered features, and a simple setup. Try Aircall today.

9 of the best Aircall alternatives

Making an informed decision means looking at all the options. Here are nine of the best Aircall alternatives to consider for your business communications needs:

1. Dialpad

2. Talkdesk

3. 8x8

4. RingCentral

5. Microsoft Teams

6. CloudTalk

7. JustCall

8. Nextiva

9. Five9

1. Dialpad

Dialpad is a unified communications platform that combines voice, video, messaging, and online meetings. It's known for its strong AI features, branded as Dialpad Ai, which offers real-time transcription and post-call summaries. It's a solid choice for businesses looking for an all-in-one communication tool with a heavy focus on AI-driven insights. However, some users report a steeper learning curve compared to more intuitive platforms.

Key features:

• AI-powered voice intelligence (Vi)

• Real-time call transcription and sentiment analysis

• Video conferencing

• Business messaging (SMS/MMS)

Integrations: 70+ integrations, including Salesforce, Zendesk, and Google Workspace.

Pricing: Starts at $15 per user/month for the Standard plan.

Aircall vs Dialpad

Dialpad and Aircall are both cloud-based call centre solutions with a range of similar features. Key differences between the two include pricing structures, available integrations, and support options.While Dialpad offers more flexible pricing and native AI transcription, Aircall's ease of use and 200+ integrations make it a better fit for sales-driven teams. 

2. Talkdesk

Talkdesk is a cloud-based contact centre solution focused on enterprise-level customers. It offers a comprehensive suite of tools for improving customer satisfaction and agent productivity. Its key differentiator is its emphasis on AI and automation for large-scale support operations, including workforce management and quality assurance tools. While powerful, its pricing and complexity may be prohibitive for smaller businesses.

Key features:

• AI-powered agent assistance

• Omnichannel routing (voice, email, chat, social)

• Workforce engagement management

• Advanced reporting and analytics

Integrations: 60+ integrations, with a strong focus on enterprise CRMs like Salesforce and Microsoft Dynamics.

Pricing: Starts at $75 per user/month for the CX Cloud Essentials plan.

Aircall vs Talkdesk

Aircall and Talkdesk are both popular cloud-based call centre solutions, but they cater to different business needs. While Talkdesk offers a broad range of enterprise-level features, Aircall stands out with its intuitive interface and seamless setup, making it the ideal choice for modern sales and support teams.

3. 8x8

8x8 offers a bundled communication service that combines a business phone system, video conferencing, and team messaging. It positions itself as an integrated "eXperience Communications Platform," aiming to serve all communication needs within a single product suite. It's a versatile option, though some users find the user interface less modern and the call quality can be inconsistent depending on the region.

Key features:

• Unlimited calling in up to 48 countries (on higher plans)

• HD video conferencing

• Team chat and SMS

• Contact centre features

Integrations: 50+ integrations, including Microsoft Teams, Salesforce, and NetSuite.

Pricing: The X2 plan starts at $24 per user/month.

Aircall vs 8x8

8x8 offers a comprehensive suite of communication tools, but its all-in-one approach can be complex and costly. Aircall, meanwhile, focuses on a user-friendly business phone system with over 200 integrations, making it ideal for businesses seeking power, flexibility, and ease of use without unnecessary features.

4. RingCentral

RingCentral is a major player in the VoIP space, offering a unified platform for messaging, video, and phone (MVP). It is known for its reliability and extensive feature set, making it a popular Aircall vs RingCentral comparison point. The platform is robust and suitable for businesses of all sizes, but the sheer number of features can be overwhelming, and its pricing structure can become expensive as you add more users and features.

Key features:

• Team messaging and collaboration

• Video meetings with screen sharing

• Multi-level IVR

• Advanced call management and analytics

Integrations: 300+ integrations, making it one of the most connected platforms available.

Pricing: The Core plan starts at $20 per user/month.

Aircall vs RingCentral

RingCentral provides a broad suite of communication tools, but its all-encompassing platform can be expensive and difficult to implement. Aircall, on the other hand, excels with a user-friendly business phone system offering over 200 integrations, making it perfect for businesses wanting power, flexibility, and simplicity without the burden of unnecessary features.

5. Microsoft Teams

Microsoft Teams is primarily a collaboration tool, but with the "Teams Phone" add-on, it becomes a full-fledged cloud phone system. Its biggest advantage is its deep integration with the Microsoft 365 ecosystem. For companies already heavily invested in Microsoft products, it's a natural fit. However, its telephony features are not as advanced as dedicated VoIP providers, and it can be complex to configure without IT support.

Key features:

• Seamless integration with Microsoft 365 apps

• Direct and channel-based team chat

• Video conferencing

• Basic calling features (transfer, hold, voicemail)

Integrations: Natively integrates with the Microsoft ecosystem, with additional apps available in its marketplace.

Pricing: Requires a Microsoft 365 subscription plus the Teams Phone add-on, starting at around $8 per user/month.

Aircall vs Microsoft Teams

Microsoft Teams offers a comprehensive collaboration suite, but its phone system can be complex and less specialised for sales and support. Aircall, however, shines as a dedicated, user-friendly business phone system with over 200 integrations. It provides power, flexibility, and simplicity without the burden of unnecessary features, making it ideal for teams focused on efficient customer and client communication.

6. CloudTalk

CloudTalk is a contact centre solution designed for sales and support teams. It stands out with smart features like automated call distribution, skill-based routing, and a power dialer. It's a strong contender for teams focused on outbound sales or those needing detailed performance analytics. Some users have noted that the mobile app experience is less polished than the desktop version.

Key features:

• Power dialer and smart dialer

• Skill-based and VIP routing

• Real-time analytics and reporting

• Call monitoring features (whispering, barging)

Integrations: 40+ integrations, primarily focused on CRM and helpdesk tools like HubSpot, Pipedrive, and Zendesk.

Pricing: Starts at $25 per user/month for the Starter plan.

Aircall vs CloudTalk

CloudTalk and Aircall are both business phone systems. Aircall, however, excels in simplicity and user-friendliness. CloudTalk offers many features, but can feel complex for teams streamlining sales and support. Aircall is built for efficient customer communication, with over 200 seamless integrations, balancing power and flexibility. For teams valuing straightforward, effective tools without complications, Aircall is the clear choice.

7. JustCall

JustCall is a cloud phone system that emphasises simplicity and ease of use, making it popular among small businesses. It provides local and toll-free numbers in over 70 countries and offers features like SMS campaigns, a sales dialer, and call tracking. While it's user-friendly, it may lack some of the advanced enterprise-grade features and deep analytics that larger teams require.

Key features:

• Sales dialer and auto dialer

• Bulk SMS campaigns

• Call recording and analytics

• Appointment scheduler

Integrations: 100+ integrations, with a good mix of CRM, helpdesk, and marketing automation tools.

Pricing: Starts at $19 per user/month for the Essentials plan.

Aircall vs JustCall

Aircall and JustCall are both popular business phone systems, but Aircall stands out for its simplicity and seamless user experience. While JustCall provides a range of features, it can feel overwhelming for teams focused on streamlining their workflows. Aircall is designed for efficient, hassle-free customer communication, offering over 200 integrations that make it both powerful and flexible.

8. Nextiva

Nextiva is a unified communications platform that combines business phone, video conferencing, and team collaboration tools. It prides itself on excellent customer support and platform reliability ("Amazing Service"). It's a comprehensive solution suitable for businesses of all sizes, though the user interface for some of its advanced features can feel less intuitive than the core calling functions.

Key features:

• Unlimited calling, voice, and fax

• Mobile and desktop apps

• Team collaboration tools

• Customer relationship management (CRM) features

Integrations: Integrates with popular tools like Outlook, Salesforce, and HubSpot.

Pricing: Starts at $18.95 per user/month for the Essential plan.

Aircall vs Nextiva

Aircall and Nextiva are both reliable business phone systems, but Aircall excels with its simplicity and ease of use. While Nextiva offers robust features, its platform can feel complex for teams aiming to streamline their communication processes. In contrast, Aircall focuses on delivering a seamless, user-friendly experience. With over 200 integrations, it combines power and flexibility, making it the smarter choice for efficient and hassle-free customer communication.

9. Five9

Five9 is an enterprise-focused cloud contact centre solution designed for large inbound, outbound, and blended call centres. It offers a powerful suite of tools for omnichannel engagement, workforce optimisation, and AI-driven automation. It is one of the most powerful VoIP alternatives available, but its complexity and price point make it unsuitable for small to mid-sized businesses.

Key features:

• Predictive, power, and progressive dialers

• Omnichannel routing (voice, chat, email, social)

• Workforce optimisation (WFO)

• Advanced AI and analytics

Integrations: Integrates with major enterprise CRMs like Salesforce, Oracle, and Zendesk.

Pricing: Pricing is custom and quote-based, reflecting its enterprise focus.

Aircall vs Five9

Both Aircall and Five9 offer strong contact centre solutions, but Aircall stands out for its unmatched flexibility and integration capabilities. While Five9 provides comprehensive call centre features, its focus on large-scale operations can make it less adaptable for growing teams seeking agility. Aircall, on the other hand, prioritises a connected, user-friendly experience. With over 200 integrations, it offers powerful customisation, making it the smarter choice for businesses demanding efficiency and seamless communication across their existing tools.

Simple comparisons: Aircall alternatives in 2026

Why Aircall is the right choice for your team

There are many Aircall alternatives on the market, but Aircall goes above and beyond to offer a best-in-class, AI-powered customer communications platform. Our strength lies in our unparalleled ease of use, seamless integration with over 200 business tools, and powerful AI features designed to make your team smarter and more productive.

For businesses of all sizes, Aircall offers an integrated phone solution that connects to all your everyday tools, dedicated customer support, and flexible pricing. The best way to find out if Aircall is right for you and your team is to see it in action.

See why 13,000 teams worldwide rely on Aircall to power their business communications. Start your free trial today.

Frequently asked questions

What are the best Aircall alternatives?

The best Aircall alternatives include Dialpad for its AI features, RingCentral for its extensive integrations, and Nextiva for its reliability. However, the best choice depends on your specific business needs, team size, and budget.

How much does Aircall cost per month?

Aircall's pricing starts at $30 per user per month for the Essentials plan. The Professional plan starts at $50 per user per month, and a Custom plan is available for enterprise teams with specific needs.

Can Aircall send SMS?

Yes, Aircall supports sending and receiving SMS messages in the US, Canada, UK, France, and Australia. This allows your team to communicate with customers through their preferred channel, all from the Aircall app.

Does Aircall work internationally?

Yes, Aircall is a global platform. You can get local numbers in over 100 countries, allowing your business to establish a local presence anywhere in the world and make affordable international calls.

Published on September 12, 2022.