Business Communication and VoIP Trends

Phone call scripting best practices for sales and support teams

Messy calls and inconsistent messaging hurt customer experience. Find out how to write better scripts and how Aircall simplifies the process at scale. ...

Sophie GaneOctober 22, 2025

11 Minutes

Support

Tech

October 20, 2025

8 Minutes

SMS vs. Voice: Choosing the right channel for customer outreach

Customer Experience

October 16, 2025

8 Minutes

Striking a balance between empathy and efficiency in customer service

Customer Experience

October 14, 2025

12 Minutes

Tips and scripts for handling difficult customers over the phone

Best Practices

September 29, 2025

10 Minutes

SMS voice integration: Everything you need to know

Tech

September 16, 2025

12 Minutes

5 leading virtual answering services for customer calls: Reviewed and compared

Tech

September 15, 2025

6 Minutes

What is an AI voice bot? Here's everything you need to know

Tech

September 12, 2025

5 Minutes

Speed, accuracy, reviews. These are the best AI voice agents of 2025.

Sales

September 10, 2025

8 Minutes

Boost outbound performance with an AI sales agent

Call Center

September 5, 2025

8 Minutes

Your AI-enhanced setup guide to automated call routing

Your complete business case on the benefits of AI voice agents

Our guide highlights how AI voice agents decrease costs, increase customer satisfaction, and expand support operations with real-world statistics, visuals, and applications....