Omnichannel vs multichannel customer service: Which is right for you?
Compare omnichannel vs multichannel customer service. Learn the key differences, pros and cons, and which strategy is the best....
Sophie GaneDecember 11, 2025
6 Minutes
Support
Sales
December 3, 2025
9 Minutes
Tech
November 19, 2025
9 Minutes
Features
November 18, 2025
9 Minutes
Partnerships
November 4, 2025
4 Minutes
Best Practices
October 31, 2025
3 Minutes
Support
October 24, 2025
11 Minutes
Support
October 22, 2025
11 Minutes
Tech
October 20, 2025
8 Minutes
Customer Experience
October 16, 2025
8 Minutes
Tips and scripts for handling difficult customers over the phone
You can’t avoid difficult customer service calls, but you can learn how to better manage these conversations. See expert tips and scripts in this guide....
Sophie GaneOctober 14, 2025
12 Minutes
Customer Experience
Partnerships
October 8, 2025
3 Minutes
Partnerships
September 30, 2025
4 Minutes
Partnerships
September 30, 2025
5 Minutes
Partnerships
September 30, 2025
3 Minutes
Partnerships
September 30, 2025
3 Minutes
Call Center
September 30, 2025
6 Minutes
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