GuideA Buyer's Guide for Cloud-Based Phone SolutionsFinding the right phone system for your modern business — what to look for before you switch.
IT & Operations
The phone system for ROI-driven IT and operations teams
A secure call center solution set up in minutes—with new users and numbers created in seconds—that fits seamlessly within your existing infrastructure.
Small businesses choose Aircall
IT & Operations
Connect with 100+ business tools in one click
Aircall connects with the tools your company is already using, including CRMs like Salesforce and HubSpot and reporting tools like Plecto. Easily integrate with any other tool and create custom workflows and automations using our open API.
Customer stories
Hear it directly from our customers!
Thousands of companies trust Aircall's API and webhooks to build the exact workflows they need.
Having all the information in a single platform, Salesforce, allows us to monitor the activity of our agents, have visibility over the sales cycle
and identify which levers can be used to improve our processes and motivate our teams.
IT & Operations
Enable more autonomous customer-facing teams
Aircall makes it easy for nontechnical teams to be autonomous. New numbers and users can be created in a matter of clicks, and training new users is simple with our easy-to-use interface. This means you can spend less time on troubleshooting and onboarding and more time working on strategic projects.
What mattered the most to us was to be able to make the support teams autonomous. We are a rather small IT team
and we didn't want to spend so much time troubleshooting phone issues any longer.
IT & Operations
Stay connected and track call activity from anywhere
Aircall's cloud-based phone system keeps your teams connected when working remotely or even when moving offices, no expensive hardware or costly installations are required. Dig deep into analytics dashboards relating to inbound, outbound, and unanswered calls, and user activity.
Because we had Aircall implemented as our centralized phone system, it was like nothing had changed. Everything was cloud-based, so we were able to just keep operating in exactly the same way.
There's no way we could have handled the pandemic with our previous phone system.
IT & Operations
Maintain security, call quality and reliability.
Built on AWS with multiple data centers globally, we deliver the highest-quality communications with 99.95% uptime, opus codec audio transmission, and dynamic carrier switching. We take security seriously, with role-based access control, two-factor authentication, and Single Sign-on.
Connected to 250+ native integrations
The leading app ecosystem for voice. Aircall talks to all of your critical tools and workflows.
Monday.com
Shopify
Pipedrive
Bullhorn
HubSpot
Salesforce
Zendesk
Microsoft Teams
Works with the tools your team already uses
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Key features
One-Click Setup
Activate integrations in one click, add users in bulk, and manage all settings in one place.
Real-Time Modifications
Toggle your system settings at any time, including adding new users or numbers in a single click.
Webhooks and API
Connect our phone system to your everyday tools or build a custom workflow.
Live Feed
Gain a real-time perspective of team activity so you can shift resources and optimize productivity.
Secure authentication
Add an extra layer of protection to your account with two-factor authentication, or use Single Sign-On to login with your existing identity provider.
IVR and Call Routing
Automatically guide callers to the correct team every time by setting up a smart IVR directory or customizing distribution and ring rules.
Call Monitoring
Accelerate employee training and boost call quality assurance by monitoring live calls.
Extensions
Assign everyone on the team a personalized three-digit extension their colleagues can quickly dial.
Best-in-Class Support
Our support agents are available 24/5, across 3 continents through phone, chat, or email.