Mitel alternatives: Top 5 VoIP solutions for your business communication needs

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Choosing the right cloud-based telephony system can lead to major operational savings and higher levels of efficiency. But with so many options available, finding the best fit can be a challenge. That's why we've put together this guide to explore the best alternatives to Mitel. We'll provide an at-a-glance view of the top five options to help you make an informed decision for your business that'll help boost productivity, cut costs, and get more accurate performance data for your sales and support teams.

TL;DR

• Aircall is the top Mitel alternative for sales and support teams that need to integrate their phone system with their CRM and other critical business tools.

• CloudTalk is a unified communications platform with robust features, but fewer integration options than its competitors.

• 8x8 offers and all-in-one platform, but can be complex for new users.

• Nextiva is user-friendly and all-in-one, but with limited native integrations, and pricing can be complex.

• Avaya is scalable and robust, but with an older-style interface compared to competitors, and unclear pricing.

What is Mitel?

For decades, Mitel has been a well-known name in business communications. Today, it offers a range of solutions, but its journey has seen significant changes. Notably, Mitel's Unified Communications as a Service (UCaaS) solution, MiCloud Connect, was acquired by RingCentral. This platform is being phased out and will be discontinued in 2026, requiring its users to find a new provider.

The remaining Mitel solutions often depend on physical hardware and require maintenance through partners, which can add complexity. User reviews frequently point to drawbacks like a complex setup process, limited native integrations with modern business tools, and an outdated user experience. For businesses seeking agility and simplicity, these factors are pushing them toward more modern VoIP solutions.

Mitel features

Mitel’s phone systems offer a variety of features, including:

• Call routing and management

• Collaboration tools (messaging, video conferencing)

• Contact center capabilities

• Mobile integration

• Voicemail and auto-attendant

Mitel integrations

Mitel supports integrations with several business applications, but it lacks native connections to many popular modern tools that sales and support teams rely on. In contrast, providers like Aircall offer extensive integration marketplaces with one-click setups for tools like HubSpot, Zendesk, and other leading CRMs and helpdesks.

Mitel pricing

Mitel’s pricing is not publicly available. This lack of transparency makes it difficult for businesses, especially growing teams, to estimate costs accurately and budget effectively. Most modern providers offer clear, tiered pricing plans that allow companies to predict expenses as they scale.

Why look for alternatives to Mitel?

The main reason many businesses are searching for Mitel alternatives is the upcoming shutdown of its MiCloud Connect platform in 2026. This transition forces customers to migrate to a new service, making it the perfect time to evaluate other options.

Beyond this, many teams are moving away from Mitel for several other key reasons:

• Reliance on hardware: Mitel’s on-premise solutions often require physical hardware, which can be costly to purchase and maintain.

• Complex pricing: The lack of transparent pricing makes it difficult to predict costs and can lead to unexpected expenses.

• Limited integrations: Modern businesses rely on a suite of interconnected tools. Mitel’s limited integration capabilities can create data silos and inefficient workflows.

• Outdated user experience: Compared to modern VoIP solutions, Mitel's interface can feel complex and less intuitive, requiring more extensive training and a steeper learning curve for new users.

If you're facing these challenges, it’s time to explore modern VoIP solutions that offer easier setup, transparent pricing, and seamless integrations.

The 5 best Mitel alternatives in 2026

Here are the top five Mitel competitors to consider for your business communication needs:

1. Aircall

2. CloudTalk

3. 8x8

4. Nextiva

5. Avaya

1. Aircall

Aircall is a cloud-based phone system designed specifically for modern sales and support teams. It stands out for its ease of use, rapid setup, and powerful integrations that connect seamlessly with the tools your teams already use. Aircall empowers businesses to streamline workflows, boost productivity, and gain deep insights into their performance through advanced analytics and AI capabilities. With a focus on creating better conversations, Aircall helps teams deliver exceptional customer experiences.

• Key features: Power dialer, IVR, call routing, call queuing, call recording, advanced analytics, and AI features.

• Integrations: 200+ one-click integrations, including Salesforce, HubSpot, and Zendesk.

• Pricing: Starts at $30 per user/month.

• G2 rating: 4.2 out of 5 stars.

What makes it a good alternative to Mitel?

Aircall is an excellent Mitel alternative because it was built for the modern cloud environment. Unlike Mitel’s hardware-dependent systems, Aircall can be set up in minutes without any physical equipment. Its transparent pricing, extensive integration marketplace (200+ apps), and intuitive interface make it easy for teams to adopt and scale. While Mitel can be complex and rigid, Aircall offers the flexibility and agility growing businesses need to thrive.

Set up Aircall in minutes, connect it with your favorite tools, and empower your teams to collaborate effortlessly. Start your free trial today.

2. CloudTalk

CloudTalk is a cloud-based phone system designed for sales and support teams in small to medium-sized businesses. It focuses on improving customer interactions with features like smart dialing, call-flow automation, and detailed analytics. CloudTalk aims to help businesses enhance productivity and manage their call center operations more effectively. While it offers a solid range of features, some users have noted that its call quality can be inconsistent at times and its integration options are not as extensive as some competitors.

• Key features: Power dialer, smart dialer, IVR, call flow designer, real-time analytics.

• Integrations: 40+ integrations, including HubSpot, Pipedrive, and Salesforce.

• Pricing: Starts at $25 per user/month.

• G2 rating: 4.3 out of 5 stars.

What makes it a good alternative to Mitel?

CloudTalk shines as a modern, software-based alternative to Mitel! Ditch the hardware and embrace straightforward pricing and a user-friendly interface. Its advanced call center features, like smart dialers and workflow automation, offer a powerful upgrade from traditional phone systems, empowering teams to work smarter and boost productivity!

For those considering CloudTalk, it’s also worth exploring other CloudTalk alternatives to ensure you find the best fit for your team.

3. 8x8

8x8 offers an all-in-one communications platform that combines voice, video, chat, and contact center solutions into a single package. It targets a wide range of businesses, from small companies to large enterprises, with a focus on providing a unified communications experience. 8x8 is known for its reliability and comprehensive feature set. However, some users find the platform can be complex to navigate, and its pricing structure, which bundles various services, may not be ideal for businesses that only need a phone system.

• Key features: Unlimited domestic calling, HD video conferencing, team chat, contact center capabilities.

• Integrations: 60+ integrations, including Microsoft Teams, Salesforce, and Google Workspace.

• Pricing: Starts at $24 per user/month.

• G2 rating: 4.1 out of 5 stars.

What makes it a good alternative to Mitel?

8x8 is a strong Mitel alternative for businesses that want an all-in-one communications platform. Unlike Mitel’s fragmented offerings, 8x8 integrates voice, video, and messaging into a single system, making it ideal for teams looking to consolidate their tools and move away from a hardware-centric approach.

If 8x8 seems like a potential fit, you may also want to research 8x8 alternatives to compare other unified communications platforms.

4. Nextiva

Nextiva positions itself as a business communications platform that goes beyond VoIP, integrating phone, video, collaboration, and customer management tools. It aims to provide a holistic view of customer interactions to help businesses deliver better service. Nextiva is popular among small to medium-sized businesses for its ease of use and reliable service. A key drawback, however, is its limited number of native integrations, which may not be sufficient for teams that rely on a diverse tech stack.

• Key features: Unlimited voice and video calling, team messaging, online faxing, CRM features.

• Integrations: 15+ integrations, including Outlook, Google Contacts, and Salesforce.

• Pricing: Starts at $17.95 per user/month (with annual payment for 100+ users).

• G2 rating: 4.4 out of 5 stars.

What makes it a good alternative to Mitel?

Nextiva is a great Mitel alternative for businesses wanting a simple, reliable phone system with built-in collaboration and CRM features. While Mitel’s systems can be complex and hardware-reliant, Nextiva provides a straightforward, cloud-based solution that’s easy to manage. For companies looking to streamline operations and move away from legacy systems, Nextiva’s unified platform is a major advantage.

To make a fully informed choice, consider looking into other Nextiva alternatives that might offer a better integration landscape for your needs.

5. Avaya

Avaya is a long-standing leader in the business communications industry, offering a broad portfolio of solutions for contact centers and unified communications. Like Mitel, it has a history rooted in traditional, on-premise phone systems but has since expanded into cloud offerings. Avaya is known for its robust and scalable solutions, making it a popular choice for large enterprises with complex needs. However, its transition to the cloud has been slower than some competitors, and its solutions can still feel complex and less intuitive than more modern platforms.

• Key features: Advanced call routing, AI-powered self-service, workforce engagement tools, video and messaging.

• Integrations: 100+ integrations through its DevConnect marketplace.

• Pricing: Not publicly available.

• G2 rating: 4.1 out of 5 stars.

What makes it a good alternative to Mitel?

Avaya is a powerful alternative for large enterprises needing a highly customizable platform! With a similar legacy background to Mitel, the transition can feel familiar for IT teams. Avaya's strong focus on enterprise-grade contact center features offers a robust option for organizations looking to elevate their customer service operations from Mitel.

What to look for in your ideal Mitel alternative

When looking for a Mitel alternative cloud-based phone system—one that converts easy collaboration and communication into sales and customer satisfaction—it’s important to consider the following factors:

Ease of use

Is the platform easy to navigate and understand? Is the user experience convenient? Time is a valuable resource for you and your customers, so don’t waste it trying to figure out how your phone solution works. Your chosen Mitel alternative needs to be convenient, simple to set up, and easy to use.

Easy setup and reliability

A good alternative should be quick to deploy without complex hardware requirements. It's also crucial to choose a reliable platform with strong uptime and consistent performance. Outages can mean lost customers and revenue, so you need a solution with dedicated support that helps ensure zero downtime.

Cost cutting

How much are you spending? Will implementing a new service impact your bottom line in the long run? Modern VoIP tools can significantly lower expenses by eliminating hardware and maintenance costs. For example, some Aircall customers have managed to reduce costs by $2,000 every quarter.

Integrations and features

How well does the platform you choose sync with your current applications, like your CRM or help desk? A seamless connection is better. Every cloud phone system you consider should come with the features your team needs to work efficiently. Aircall and many Mitel competitors let you integrate with popular business tools, which makes running your business much easier.

Customer support

Reaching support when something goes wrong should be simple and fast. Does your cloud phone system take ages to respond, or are they efficient in resolving support tickets? Look for a provider with responsive, helpful customer support so your team is never left waiting.

Value for money

Affordability is important, but a product’s true value is determined by what you get for the price. Are you getting what you paid for, or do you need to pay more for additional functionality? Consider how many features, integrations, and tools are included in the pricing plans when choosing a cloud communication solution.

Quality and reliability

Does your preferred Mitel alternative work with best-in-class global voice carriers? This is crucial for ensuring excellent and reliable call quality. You need a solution with high uptime that delivers optimal quality with no dropped calls, even when network strength fluctuates.

Why is Aircall the best Mitel alternative?

Aircall is the best Mitel alternative because it combines ease of use, a rapid setup, and over 200 one-click integrations in a single, powerful platform. It’s designed for the speed and agility that modern businesses require. Here’s why Aircall stands out:

1. Hassle-free setup and easy to use

Setting up Aircall is a dream. You can get your team started in minutes, not weeks, without any complex hardware. The platform is intuitive and designed for users, not just IT experts. This means your team can adopt it quickly and start being more productive right away. Just ask our customer, Airtreks:

“The setup and configuration of Aircall is a dream. It’s so easy to create new numbers, set up IVRs, and change people around to different teams if needed.” - Sara Habib, General Manager at Airtreks.

2. Integrations

From Salesforce to Slack and many other world-renowned business tools, Aircall offers more than 200 powerful integrations. Each one-click integration is designed to save your teams time by automating workflows and eliminating manual data entry, making it easier to run your business.

3. Advanced features

Aircall's AI capabilities, like AI Assist and our AI voice agent, help teams automate workflows, improve call quality, and gain deeper insights into customer interactions. Features like our Power Dialer help your sales reps make more calls in less time by compiling lists of numbers and dialing through them with a single click, saving two minutes or more per call.

4. Customization

You need a VoIP system that can be customized to suit the specifics of your business. There is no one-size-fits-all, and Aircall’s flexibility plays a crucial role in the successful implementation of a cloud phone system. You can easily create new numbers, set up call routing rules, and adjust team settings as your business evolves.

5. Analytics and insights

Aircall provides real-time visibility into individual and team performance through advanced analytics and live dashboards. This allows managers to track call activity, listen in on live calls, identify trends, and make measurable improvements faster. No more guesswork—just actionable data.

“The reporting aspect of Aircall definitely makes my life easier. It links so easily to the other tools that we’re reporting out of, I can see all of our calling data in one place.” - David Grube, Director of Business Development at Emplifi

Transform your business communications with Aircall

When looking for Mitel alternatives, businesses should prioritize ease of use, rapid setup, scalability, and robust features like seamless integrations and advanced analytics. Aircall excels in all these areas, positioning it as the best choice for modern sales and support teams.

There’s a reason why over 20,000 companies trust Aircall. With a rich feature set and the ability to activate integrations with a single click, Aircall has earned its place as a leader in the VoIP industry.

Adopt a phone system that’s easy to implement, integrates seamlessly with your existing tools, and scales as your business grows. Try Aircall today.

Frequently asked questions

Who bought out Mitel?

In 2021, RingCentral acquired Mitel's cloud communications division, which included the MiCloud Connect platform. As a result, this platform will be discontinued in 2026, and existing customers will need to migrate to a new service.

What are the best alternatives to Mitel?

The best alternatives to Mitel include Aircall, CloudTalk, 8x8, Nextiva, and Avaya. Each offers unique strengths, but Aircall stands out for its ease of use, extensive integrations, and features specifically designed for modern sales and support teams.

Which Mitel alternative is the cheapest?

Pricing for Mitel alternatives varies. While some providers like Nextiva and 8x8 offer lower starting prices, these plans often have limited features or user counts. It's important to consider the total value, including features, integrations, and scalability, rather than just the base price.

Published on March 27, 2023.