Sophie Gane

Senior Creative Copywriter

Sophie has been a copywriter for 10 years and has an MA in English from the University of Edinburgh.

Articles by Sophie

Support

December 11, 2025

6 Minutes

Omnichannel vs multichannel customer service: Which is right for you?

Sales

December 3, 2025

9 Minutes

Aircall vs. Dialpad: 2026 comparison for call centers, sales, and global teams

Tech

November 19, 2025

9 Minutes

Phone system troubleshooting guide: Fix VoIP & IVR issues fast

Features

November 18, 2025

9 Minutes

Call coaching features that boost sales performance

Support

October 22, 2025

11 Minutes

Phone call scripting best practices for sales and support teams

Tech

October 20, 2025

8 Minutes

SMS vs Voice: Choosing the right channel for customer outreach

Customer Experience

October 16, 2025

8 Minutes

Striking a balance between empathy and efficiency in customer service

Customer Experience

October 14, 2025

12 Minutes

Tips and scripts for handling difficult customers over the phone

Call Center

September 30, 2025

6 Minutes

What is a BYOD phone system? Benefits, setup and tools for SMBs

Best Practices

September 29, 2025

10 Minutes

SMS voice integration: Everything you need to know

Tech

September 26, 2025

8 Minutes

Design your perfect IVR flow: Examples and best practices

Best Practices

September 25, 2025

8 Minutes

Our guide to business phone system API integrations

Tech

September 24, 2025

10 Minutes

Smarter support starts here: A practical guide to contact center AI solutions

Tech

September 22, 2025

12 Minutes

AI-powered conversation intelligence: The future of smarter sales and customer conversations

Tech

September 19, 2025

10 Minutes

Increase profits, maximize efficiency, and improve agent experience with contact center AI

Choosing the best automated phone system for small businesses

Tech

September 18, 2025

8 Minutes

A guide to auto attendant phone systems and modern alternatives

Tech

September 17, 2025

9 Minutes

Top 5 AI software tools for contact centers: Compared and reviewed

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