Cloud-based phone systems, voice-over-internet protocol (VoIP), virtual telephony–or whatever name you know them by—offer cost savings in different shapes and sizes. And in light o...

Emily GregorNovember 9, 2022

7 Minutes

Best Practices

Customer support mistakes can happen even when call center agents have the best of intentions. A host of things can contribute to customer support mistakes. Poor customer feedback ...

Nicholas PriceNovember 30, 2020

6 Minutes

Support