WhatsApp in Aircall: One inbox. Every conversation.

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Manage calls, SMS, and WhatsApp messages from a unified interface. Streamline teamwork with smooth handoffs and clear context for every interaction. Send pre-approved, on-brand messages in seconds. Save time and maintain consistency across all communications. And, automatically log all of these conversations in your CRM or helpdesk.

WhatsApp in Aircall is here.

Here’s everything you need to know about this new channel in Aircall and how it brings together all of your communications into a single view to drive your sales and support teams to even greater success.

Your common customer challenges, solved:

Here’s how Aircall can help you overcome these hurdles when you combine your WhatsApp, calling, and SMS conversations in a single view:

1. No more juggling disconnected systems 

Managing multiple tools for calls, emails, SMS, and WhatsApp creates extra work and slows down your team and your business. Aircall allows your team to understand, monitor, and engage in customer interactions across all channels from one place eliminating the need to constantly switch between applications to provide value to your existing and prospective customers. 

2. Overcome global communication barriers 

Are you scaling globally? WhatsApp in Aircall allows you to tap into over 3 billion users in 180+ countries. Having several key communication channels at your disposal enables you to adapt to the preferences of the region you’re targeting.

3. Speed up customer responses 

Today’s customers expect lightning-fast service. WhatsApp in Aircall reduces response times with pre-approved branded templates and integrated workflows, such as auto-surfacing recent order details from Shopify without requiring your team to switch tabs and search for the info. This allows your team to exceed customer expectations and deliver faster, more consistent experiences.

4. Connect data for faster sales and more personal support

Because all conversation data automatically syncs to your CRM and helpdesk, eliminating manual effort, your sales and support teams can focus on what matters—creating a superior experience.

5. Strengthen customer relationships

Customers value convenience, and offering the ability to have conversations via calling, SMS, and WhatsApp on a single Aircall number delivers that. Gone are the days of needing separate business phone numbers for each channel. You’ll meet your customers where they're already talking; strengthening your relationship and boosting their satisfaction.

Industry spotlight: Where WhatsApp in Aircall shines 

Let’s take a look at some of the key industries where multi-channel messaging across SMS and WhatsApp can help you really stand out:

• eCommerce: Reduce cart abandonment and boost conversions with real-time support. Send personalized confirmations and updates to keep customers informed and engaged.

• Travel and hospitality: Provide quick guest updates on reservations, itineraries, and personalized recommendations to enhance experiences. 

• Retail: In-store or online; gain a competitive edge with a smoother shopping experience. Boost customer satisfaction when you assist shoppers with product returns, availability, and personalized recommendations instantly. Keep teams aligned with shared inboxes for smoother handoffs.

• Food and beverage: Manage orders, confirm reservations, and provide event updates while ensuring smooth inter-team communication. 

• Tech: Align your sales and support teams throughout the entire customer journey. Resolve customer inquiries faster with effortless handoffs. Auto-log customer interactions for full visibility and productivity.

• Finance: Deliver tailored yet consistent account management experiences. Share relevant updates on financial products and opportunities. Rest assured with securely logged conversations for compliance and risk mitigation.

• Healthcare: Simplify patient communication with secure and convenient messaging for inquiries and feedback. 

• Logistics and Transportation: Share real-time delivery updates and coordinate with drivers or dispatchers seamlessly. 

• Recruiting: Streamline your hiring process and connect with candidates around the world, regardless of location.

No matter your industry, WhatsApp in Aircall brings you efficient, personalized, and impactful conversations.

Go multi-channel and elevate your communication game

Sales and support teams no longer need to struggle with fragmented tools. Aircall’s range of diverse digital channels provides a seamless, centralized, and customer-friendly solution to enhance communication and boost team efficiency. 

Connected, efficient, and global communication is here. Boost productivity, customer engagement, and customer satisfaction when you bring calls, SMS, and WhatsApp together in Aircall.

Published on June 4, 2025.