Customer Satisfaction Increases by 143% for Aircall’s Call & Voicemail Transcription Feature

Ready to build better conversations?

Simple to set up. Easy to use. Powerful integrations.

Get free access

At Aircall, we believe AI is the secret to lighter workloads, less stress, and more quality time spent focused on what matters most—your customers.

When we started building our AI-powered feature suite, Call and Voicemail Transcription was one of our top priorities. We knew listening to call recordings was tedious and time-consuming, and frankly, we wanted to take it off your plate. 

We launched our call transcription feature almost a year ago. Ever since, sales and customer support leaders like you have used it to improve the customer experience, identify training gaps, and reduce the time their team spends on busywork. 

“With call and voicemail transcription, instead of having to listen to an 18-minute conversation, the synopsis can be read in 15 seconds or less. We can use the talk-to-listen ratio feature to see if our sales team is listening—are we hearing our customers or are we just telling people what they want to hear?” says Kirk Chester, Risk Manager at GRIT Insurance Group. 

That being said, we don’t believe in letting our tech depreciate, so our product team kept working on it, even launching a new transcription engine to increase the transcription quality.

Over the past three months, we've witnessed a remarkable improvement in quality, with our customer satisfaction ratings soaring from 32% to 78% (an increase of 143%). These improvements have helped us increase call transcription accuracy and boost efficiency, further benefiting our customers. 

“We care about serving our customers and enabling them to drive insights from every conversation. These transcription quality and accuracy improvements are key to make that happen and to help customers leverage the true potential of Aircall AI,” says Lorenza Pugliese, Aircall’s Director of Product Marketing. 

Ready to cut through the stress of AI? Get in touch to see how our AI Starter Package can give you and your team more time to breathe.

Published on January 24, 2024.