Ready to build better conversations?
Simple to set up. Easy to use. Powerful integrations.
Get free accessReady to build better conversations?
Simple to set up. Easy to use. Powerful integrations.
Get free accessHow we're building the future of AI-powered customer communication and intelligence
At Aircall, we’ve never set out to build just another business phone system. Our mission has always been bigger: to power smarter customer conversations at scale.
Today, we’re proud to share that Aircall has surpassed $175 million in annual recurring revenue (ARR)—accelerating growth to 25% while maintaining robust profitability.
This milestone is a testament to our team, our customers, and our partners. It also is a signal that the way sales and support teams engage with customers is evolving. Businesses are moving beyond legacy systems and toward customer communication that is more intelligent, more efficient, and more personal.
Putting AI at the core of the conversation
One of the most transformational steps in Aircall’s evolution has been bringing AI directly into the core of our platform—with AI Assist and AI Voice Agent leading the way.
Aircall AI Assist empowers sales and support teams with real-time conversational intelligence during calls—from instant summaries and sentiment detection to automatic action items. Unlike traditional tools that only kick in after a call ends, AI Assist works in the moment, helping agents respond faster with more context, and greater confidence.
We took things even further with our recent launch of Aircall AI Voice Agent, your always-on virtual teammate that answers calls 24/7, ensures every customer gets a response. It’s multilingual, knowledgeable and customized to your business, fully embedded in the Aircall experience, and ready to deploy in minutes. No code. No extra tools. Just smarter (and more cost efficient) customer interactions, delivered instantly.
What’s next: real-time intelligence with AI Assist Pro
Soon we’ll expand our AI capabilities even further with AI Assist Pro, a new suite of features that gives reps real-time support before, during, and after every call.
With AI Assist Pro, teams will unlock:
Real-time sales playbooks
Whether you use MEDDIC, SPICED, or BANT, reps get live in-call prompts that guide them through qualification frameworks, ensure consistency, and surface the right content at the right time. After the call, structured summaries are auto-generated and synced to your CRM, so no step is skipped and no data gets lost.Live call assist: instant answers, zero disruption
During the call, our AI listens in and detects critical moments, like objections, competitor mentions, or product questions. Instead of searching through docs or pinging a manager, reps get the answers they need, instantly. Contextual FAQs, talk tracks, and product details appear right in your Aircall Workspace, helping your reps lead stronger, more confident conversations in real time.Post-call automation: follow-ups done for you
The minute the call ends, we go to work. AI Assist Pro generates personalized recap emails, logs the right CRM fields, updates your sales playbook fields, and schedules the next steps, automatically. Reps spend less time on admin, and more time building pipeline.
“We’re not building AI for the sake of it. We’re focused on intuitive, everyday automation that makes life easier for our customers,” said Tom Chen, Chief Product Officer at Aircall. “Whether it’s answering a call after hours or nudging a rep during a live conversation, our AI is built to support—not replace—the human connection.”
Unifying voice, SMS, and WhatsApp for seamless communication
As our customers grow, so does the complexity of their communication channels. That’s why we’ve recently brought voice, SMS, and WhatsApp into one unified view in Aircall Workspace. No more switching between apps or losing context between interactions. Sales and support teams can manage every touch point in one place, with full visibility into the customer journey.
A future built on smarter conversations
Crossing $175 million in ARR and reaching profitability are proud moments, but we’re not slowing down.
We’re building the next generation of customer communication, where every conversation is smarter, every rep is supported, and every team can scale with confidence.
To our customers, partners, and team, thank you for being part of this journey. And, to those just joining us, welcome. The best is ahead.
Published on April 22, 2025.
