The Best of Voice and Chat: Aircall Becomes An Intercom Premier App Partner

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Today’s business interactions are increasingly online.

For growing businesses, closing deals, resolving issues and delighting customers all depend on the ability to digitally communicate. This efficiency increases exponentially when offline channels are seamlessly integrated with online channels — which is why Aircall is thrilled to be named one of Intercom’s Premier App Partners.

There is a natural synergy between voice and chat, and the integration between Aircall and Intercom provides the best of both. The first-of-its-kind in-app messaging ability in Aircall Now and the phone functionality within Intercom Messenger have resulted in easy-to-implement solutions for sales and support teams looking for better ways to facilitate conversations with prospects and customers across multiple touchpoints.

What do these integrations look like in the workplace?

• Customer support teams, like the one at KOHO, are able to aggregate and store multiple customer touchpoints in a singular location (rather than disparate systems that require more time and overhead to operate). Combining chat and voice options into one tool not only saves time with automatic call details and ticket creation but also provides a better, more seamless customer experience.

• Sales teams, like the one at Agriwebb, are able to capitalize on prospects visiting their websites to help speed up their sales cycles and win more deals. They are also able to instantly switch from an initial chat conversation to a phone call when a buyer is ready to take the next step or needs to connect live to do so.

As one of Intercom’s first integration partners, Aircall and Intercom together have significantly streamlined the way hundreds of support and sales teams operate and communicate with their prospects and customers.

“Thanks to the collaboration between our sales and marketing teams, our joint solution has been used by 700+ customers. We look forward to continuing to grow our Premier partnership!” — Ashley Hanson, Senior Product Marketing Manager, Partner Ecosystem at Intercom

At Aircall, we know that the best kinds of conversations evolve to take on many different shapes. We’re honored and excited to become an Intercom Premier App Partner and continue our partnership to facilitate conversations that allow customers to close deals and solve complex support issues faster by seamlessly moving from live chat to phone call and back.

Published on May 15, 2020.