Surfboard

Surfboard plans your support teams shifts, sets their schedules based on accurate forecasts, and integrates with your existing systems. All while keeping your team organized and in control.

Accurate forecasting

Surfboard forecasting lets support teams predict their level of future inbound requests with the ability to make adjustments based on changes in demand. Accurately match support request levels with agent availability, ensuring your SLAs are met and customers are happy.

Intuitive shift planning

Build shifts from scratch, suiting your teams unique needs and ensuring you’re staffed accordingly with the right coverage across your service. On top of saving you time, good shift planning makes your teams life better.

Simple intraday scheduling

Automate scheduling so that you can spend time doing more meaningful work, like coaching your team or improving processes.Effective intraday scheduling helps to reduce costs, save time, and meet SLAs a lot more easily.

Connections and integrations

You don’t need any support from engineering to get started with Surfboard. Surfboard seamlessly connects with your existing systems like HRIS, payroll & billing, CRM, ticketing, and time off, making it the single source of truth for your support team.

Timezone management

Surfboard makes scheduling across different timezones a breeze. Organize your team in a few clicks. Remove the chaos of managing different timezones. Achieve fast, frictionless and fair scheduling.

Clear communication

Surfboard integrates with Slack so support teams can stay connected throughout the day. It also sends shift reminders and notifications for managers and support agents whenever their schedule changes, so they can focus on helping customers instead of worrying about switching tasks..