A Guide to Choosing the Best Business Phone Service in Houston

If you’re looking for a local Houston business phone system, process efficiency and optimization should be your top considerations. Why? Because Houston is a hub for Fortune 500 companies and larger enterprises. 

Company-friendly taxes and low barriers to entry mean Houston is a hot spot for businesses of all sizes, including startups, small businesses, and larger enterprises. This makes it extremely competitive, and scaling is crucial to winning greater market share.

Whether you’re in Downtown Houston, Midtown, River Oaks, Greater Heights, or the greater metropolitan area, Aircall brings proven efficiency gains for seamless scaling.

But scaling as a standalone goal is difficult to achieve. To unlock easy scaling and revenue growth, you need a business phone system that optimizes your workflows. CRM integrations, advanced analytics, and smart, responsive features will help you improve processes while reducing costs.

You’ll also need to test potential solutions to see how well they simplify and improve your workflows. 

Why not do that right now and give Aircall a try? Offering a suite of smart, intuitive features, an extensive market of apps and integrations, and cloud-based VoIP services, Aircall is your one-stop Houston phone system. 

Try it for yourself and experience how Aircall can streamline your operations and drive efficiency at every process level. 

Why Do You Need a Business Phone System in Houston?

If you do business in one of the industries listed below, you likely play a direct role in generating Houston’s enormous annual GDP (which hit $537.1 billion in 2021 alone). 

• Real Estate & Property Management

• Financial services

• HR & Staffing

• Legal Services

• Education & e-learning

But here’s the catch: Houston is packed with other businesses on the hunt for your customers and your market share. 

The state of Texas does not charge a corporate or personal income tax, making it an extremely attractive destination for startups, small businesses, and larger corporations. 

The key concern here is that your customers have plenty of options. To thrive in Houston, you need to win—and keep winning—new customers. To win new customers, you need to scale your teams. To scale your teams, you need the right tools to scale your efficiencies.

Winning greater market share starts with selecting the right business phone service in Houston.

With Aircall, your customer-facing teams are equipped to serve your customers from anywhere in the world. Smart features make team collaboration easier, delivering exceptional customer experiences. 

Offering the largest apps and integrations market, Aircall simplifies your workflows by connecting systems and breaking down data silos. Focus on what matters most: your customers. 

Aircall’s advanced analytics capabilities let you track your team's performance from anywhere in the world. Monitor calls, simplify your training, and improve team performance—all from one dashboard. 

This helps to capture micro efficiencies that help you scale while reducing costs (plus there are zero performance interruptions). 

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How to Choose the Best Business Phone System in Houston

Before you commit to a business phone system, it’s important to compare each option’s features and capabilities. You should be able to test each system with access to the features you would be using, as well as all available integrations. 

Aircall offers extensive feature capabilities, many of which are only available in pricier plans of other VoIP business phone solutions.

Call Routing: Map and dispatch incoming customer calls to the right team and department more quickly and effectively.

Call Monitoring: Coach and train new agents during live sales and support calls to guide customer conversations to ideal outcomes.

Call Recording: Record sales and support conversations for future training and reference and monitor individual and team performance.

International Numbers: Set up your sales and support teams from anywhere in the world by claiming local and international numbers.

Interactive Voice Response (IVR): Automatically classify and route incoming customer calls according to their specific needs.

SMS Business Text Messaging: Message customers and prospects directly, follow up on sales and support queries, and let customers reply at their most convenient time.

Power Dialer: Create customer and prospect lists and call them without needing to redial between calls.

Business Phone App: Maintain team productivity and efficiency from anywhere using Aircall’s native app for Apple iOS and Android.

CRM & Help Desk Integrations: Receive auto-generated insight into your performance from CRM tools like HubSpot, Salesforce, and Pipedrive and cut out repetitive, manual admin.

Call Center Analytics: Set KPIs, track team and agent performance, and analyze results for training and productivity.

Test productivity and analytics features and integration capabilities 

A phone solution may seem impressive, but will you benefit from implementing it? Make sure the phone solution you choose has the features your team actually needs. 

Test the features of each shortlisted phone solution, paying attention to how they streamline workflows and processes. Features like Call Routing, Call Monitoring, IVR, and Power Dialer all work to scale efficiencies across key operations. 

Integrations are also crucial for efficiency and scaling. Make sure you’re able to test if the solution integrates with well-known CRMs like Salesforce, Pipedrive, and HubSpot.

Choose a VoIP phone solution with verified efficiency gains 

Comparing different business phone systems in Houston is a time-consuming process. Every vendor claims to be the best, offering the greatest efficiency gains to businesses. But after a closer look, can the majority of these vendors back up their claims with data?

For instance, we asked Forrester to assess the total business impact Aircall had on metrics like productivity, efficiency, and revenue gain. Forrester discovered that Aircall saved businesses 8 minutes on call admin per hour, reduced operational costs by $20,000, and brought in an ROI of 373% over 3 years.

Read more about the total business impact of Aircall.

VOIP in Houston and Other Cities in the US: Aircall has you covered

We don’t just provide VoIP business phone solutions to businesses in Houston. Our reach extends across the United States, meaning that you can access the same suite of Aircall features and services even if you’re not based in Houston. We cover these cities and more:

• Dallas

• Austin

• Fort Worth

• Atlanta

• Miami

• Tampa

• Denver

• Chicago

• Boston

• New York

• Sacramento

• Los Angeles

Aircall supports local Houston businesses with local voice carriers

Aircall’s market-leading VoIP network includes partnering with local providers to guarantee flawless call reliability. That means you can rest assured there’ll be zero interruptions to your call quality when making sales, supporting customers, or collaborating with team members all over the world.

Heard of the Opus Codec? Ask shortlisted VoIP providers in Houston about it. We’ll spare you the complicated jargon. Opus Codec means zero dropped calls—even when network strength dips or fluctuates. 

In the office or out: Aircall has your calls covered

All Aircall apps (for both mobile and desktop) are native to each platform. This means you’ll maintain strong connections to all voice carriers, no matter where you’re working from, whether it’s in Houston or the Greater Houston metropolitan area.