The 7 Best Dialpad Alternatives in 2024

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When searching for the right VoIP provider, Dialpad is bound to land on your list of cloud-based phone solutions to consider. However, Dialpad might not always meet your demands, especially as your business needs evolve. 

And finding a communication tool that’s a right fit for your organisation is crucial, whether it's due to team growth, the need for more features, or a more user-friendly interface.

If you're here, you’re probably aware of Dialpad's strengths and limitations. You're looking for a reliable, seamless, and user-friendly Dialpad alternative that increases team efficiency and improves customer interactions.

So to help you choose the right business phone solution, we've outlined the top Dialpad alternatives on the market.

TL;DR Dialpad Alternatives

1. Aircall

2. RingCentral

3. Nextiva

4. Vonage

5. 8x8

6. Zoom Phone

7. GoTo Connect

What You Need to Know about Dialpad

Dialpad’s AI-powered VoIP service includes video meetings and messaging from one unified platform. Here are all the insights you need to know about the tool. 

Dialpad features

Dialpad comes with a range of features, including: 

• VoIP services

• AI contact centre

• Interactive Voice Response (IVR)

• A power dialer

• Reporting and analytics

• Video conferencing

• A virtual receptionist

However, some key features fall short compared to Dialpad competitors. For example, most integrations are only available on higher-tier plans. And there’s no option for free international calling, which may limit its appeal for businesses with global operations.

Dialpad integrations

Dialpad offers more than 70 integrations, including:

• Copper

• Google Workspace

• Microsoft Dynamics 365

• Salesforce

• ServiceNow

• Slack

• Zapier

• Zendesk

Dialpad pricing

Dialpad has various pricing plans for its different solutions, including plans for Business Communications, AI Meetings, AI Contact Centre, and AI Sales Centre. The three plans available under Business Communications, which includes voice, meetings, and messaging features, are:

• Standard plan: $27/month/user

• Pro plan: $35/month/user

• Enterprise plan: Custom pricing

There are various add-ons including a conference room line, internet fax, and additional local, international, or toll-free numbers, ranging from $5 to $15 per number per month.

Is there a free version of Dialpad?

Dialpad offers free unlimited use of its video meeting feature, allowing users to host up to 10 participants for up to 45 minutes at a time. However, access to all other features requires a paid plan, which you can try out with their free 14-day trial.

Dialpad main use cases

Dialpad is designed for a number of business applications, including customer engagement, sales intelligence, and AI collaboration. Its features streamline communication, enhance customer interactions, and provide valuable insights through AI-driven analytics. 

It’s used across industries, from insurance and healthcare to education, real estate, retail, and more.

But is Dialpad the right solution for your business, or could you benefit from an alternative?

While Dialpad is suitable for many, smaller businesses with straightforward requirements might prefer alternatives that offer more transparent and accessible pricing. 

The Top 7 Alternatives to Dialpad

The following seven solutions offer comprehensive features and more scalability, making them strong alternatives to Dialpad. 

Aircall: Best for small to medium-sized businesses needing a scalable call centre solution

Aircall is a cloud-based call centre and phone system solution designed specifically for small and medium-sized businesses. Its scalability and feature set make it a standout choice for companies looking to improve their communication strategies and customer engagement. 

Aircall stands out with its advanced IVR system, call routing, real-time analytics, and reporting, all of which enhance efficiency and the customer experience. Its global reach, with international numbers and toll-free options, allows businesses to connect with customers across the world. 

Plus, features like call whispering, call recording, call transcription, and queue callback help maintain high customer service standards.

The platform seamlessly integrates with numerous CRM systems, making it invaluable for sales, IT, operations, and customer support teams. And Aircall’s API ensures seamless integration with other tools. 

• Free trial?: Yes

• Number of entry-level integrations: 100+

• Entry-level features: Zero hardware required; softphone for desktop, Android, and iOS; real-time analytics and reporting; live activity feeds; plus an additional 50+ features (even in its Essentials package)

• Rating: 4.3 stars

• Price: From $40/month/user

See for yourself how Aircall can help you boost revenue and build better customer relationships. Sign up for a free 7-day trial. 

RingCentral: Best for small to enterprise-level businesses looking for a remote setup

RingCentral gives you a clear overview of the status of all your rooms and devices.

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RingCentral is a leading cloud-based communications service ideal for businesses needing to send and receive calls and texts across multiple devices. 

It also offers audio and video conferencing tools, making it easy to interact with numerous employees and customers. RingCentral's intuitive dashboard and tools have a low learning curve, meaning onboarding for new users is quick and seamless. 

The platform includes essential features such as voicemail-to-text, team messaging, and business phone or toll-free numbers. While entry-level plans lack integrations, higher tiers integrate with popular tools like Google, Microsoft, and Slack.

• Free trial?: Yes

• Number of entry-level integrations: 2

• Entry-level features: Visual voicemail, team messaging, business phone or toll-free numbers, document sharing, video meetings

• Rating: 4 stars

• Price: From $30/month/user

See our RingCall alternatives comparison for more information. 

Nextiva: Best for creating stronger, more personalised customer experiences

Use Nextiva to manage calls, send text messages, and hold video conferences from your desktop or mobile device.

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Nextiva is an AI-powered customer experience platform designed to engage, market, sell, and service businesses. It powers personalised experiences across the entire customer journey through voice, SMS, video, and team collaboration. 

The platform offers conversational analytics, inbound workflows, and app integrations, providing a comprehensive solution for managing customer interactions.

Sales and service teams benefit from an AI-powered contact centre, digital channels, and unified agent management. Marketing teams can use brand management tools, social media management, and AI-powered chatbots for effective engagement.

• Free trial?: No

• Number of entry-level integrations: 2

• Entry-level features: Unlimited domestic calls, fax, voicemail, auto attendant, web conferencing, team chat

• Rating: 4.5 stars

• Price: From $25.95/month/user

See our Nextiva alternatives comparison for more information. 

Vonage: Best for organisations with specific customisation and integration requirements

Vonage offers both a desktop and mobile app so your team can stay connected wherever they are.

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Vonage offers a unified communications as a service (UCaaS) solution that integrates chat, calling, and meetings within a single application. Key features include developer-friendly products for programmable voice, messaging, and SMS automation, making it ideal for businesses looking to customise their communication workflows. 

Vonage can help you maximise uptime and manage communications from anywhere. Features like call recording and the ability to upgrade existing phone systems make it appealing to many businesses. 

• Free trial?: No

• Number of entry-level integrations: 25

• Entry-level features: Admin portal, mobile and desktop apps, unlimited domestic calling, virtual receptionist 

• Rating: 4.3 stars

• Price: From $19.99/month/line, plus taxes and fees

8×8: Best for companies with complex communication infrastructure

8x8 helps you better engage your customers with the data and automations your customer-facing team needs.

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8x8 offers an experience communications as a service (XaaS) solution designed for enterprises with complex communication requirements. The platform allows businesses to create customised communication solutions, and it integrates VoIP calls, video meetings, chat, and contact centre functionalities within a single, cohesive system.

8x8 also provides a modern cloud-based phone system that elevates the quality and reliability of business communications. The cloud Private Branch Exchange (PBX) system helps you onboard employees efficiently, manage and scale voice services, and gain powerful analytics.

Integrations with business apps like Microsoft Teams and CRM systems enhance productivity and operational efficiency.

• Free trial?: No

• Number of entry-level integrations: 60+

• Entry-level features: Auto-attendant, team messaging, voicemail to email, call management

• Rating: 4.1 stars

• Price: Contact sales for a quote. 

See our 8x8 alternatives comparison for more information. 

Zoom Phone: Best for teams that rely on video conferencing

Zoom’s call handling panel helps your team handle high call volumes and process rapid transfers.

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Zoom Phone uses the familiarity and ease of use of the popular Zoom video conferencing platform to offer an easy transition for businesses looking for a UCaaS solution. 

Zoom Phone comes with phone, meetings, chat, mail, and calendar functionalities. The platform also allows you to transform the Zoom interface into a contact centre console. Plus, it integrates with other platforms like Microsoft Teams for more versatility.

Key features of Zoom Phone include AI-driven enhancements like post-call summaries and next steps, voicemail task extraction, and voicemail prioritisation. The team SMS summary thread provides a concise overview of conversations, helping users get up to speed quickly after being away from their phones.

• Free trial?: No

• Number of entry-level integrations: 9

• Entry-level features: Domestic and international calling, SMS and MMS, auto attendants, video conferencing

• Rating: Not available

• Price: Starting from $10/month/user

GoTo Connect: Best for organisations with multiple branches

GoTo Connect comes with convenient call scheduling features.

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GoTo Connect is a cloud-based phone system and customer engagement software designed to modernise and centralise business communications. It also comes with a dedicated contact centre and is particularly convenient for businesses using Microsoft Teams, thanks to its direct routing option. 

GoTo Connect is a great phone system for small businesses with multi-site management needs. It supports both remote and on-site staff, enabling you to oversee VoIP quality, respond to help tickets, and customise user licenses with just a few clicks. 

The platform’s primary phone system plan is designed to scale across multiple buildings, supporting unlimited business locations, users, dial plans, ring groups, and recorded auto-attendant greetings.

• Free trial?: No

• Number of entry-level integrations: Not specified (80+ available in total)

• Entry-level features: Auto attendants, call routing, call queues, video meetings, international calling

• Rating: 4.5 stars

• Price: Contact sales for a quote. 

Do You Need a Dialpad Alternative?

Every big decision, especially one that will influence key internal processes within your business, is worth getting a second opinion on. Here’s what real users have to say about Dialpad. 

Scalability concerns

If you're a fast-growing company, it may be worth looking into a Dialpad alternative. While Dialpad includes beneficial features as a starting point, many of these features come with costly upgrades before they become valuable. Users have also complained of Dialpad not coping well with increased size and complexity. 

Pricing transparency

Some users have reported that Dialpad’s pricing can be misleading due to confusing small print and added hidden fees. There have also been complaints about high price contracts providing more than what the user wants and limited customer support when resolving these issues.

Over-reliance on AI features

Dialpad's heavy reliance on AI for features like call routing and auto-attendants may not suit businesses that prefer a more personal touch. One user highlights this concern:

"I wish this system was built with traditional business models in mind. Not everyone likes phone trees and robot voices. Our customers LOVE that we don't have a phone tree or auto-attendant (we hear how much they like it daily). We always have a person answering the phone to help our customers and Dialpad actually makes call routing hard for a setup like ours. They really push phone trees and auto-attendants that say 'push 1 for sales."

Call quality and reliability

In some instances, users report Dialpad numbers being marked as spam on the recipient's side, which can hinder communication and damage business relationships. This is a real concern, considering that reliable call quality and avoiding such issues are crucial for maintaining a professional image and effective communication with clients.

Top Features Any Dialpad Alternative Should Have

Regardless of which cloud-based phone solution you lean toward, there are a few core features you should prioritise in a Dialpad alternative.

The essential phone features

As features become more complex, don’t forget about core call features. Essential phone features ensure that the call quality and the success of each call are optimal. Standard phone features include: 

1. Interactive voice response (IVR)

2. International numbers

3. Call and video conferencing

4. Call routing

5. Block-list numbers

6. Auto attendants

7. Voicemail

Real-time analytics and insights

For a cloud-based phone solution to be as effective as it is efficient, it needs to provide access to powerful analytics. Analytic tools help you optimise internal processes and allow for a unified approach to meeting monthly targets and key objectives. 

Key analytics features include: 

1. Call centre analytics

2. Call monitoring software

3. An intuitive and easy-to-use dashboard

4. Call whispering to offer real-time feedback and suggestions

Seamless integrations with your tech stack

When you're choosing the best phone solution, look for a provider that easily integrates with the tools and software you already use, including your CRM, helpdesk, and eCommerce tools.

AI tools

AI tools help streamline communication by providing automated call routing, real-time analytics, and personalised customer interactions. These features improve efficiency and allow your team to focus on more complex tasks while ensuring a smooth and responsive customer experience. 

However, it’s also beneficial to be able to disable certain AI features, particularly for businesses that prefer more human-centred interactions with customers.

Mobile and desktop apps

Access to mobile and desktop apps ensures your team can stay connected and productive from anywhere. These apps offer flexibility, seamless integration with other tools, and a consistent user experience, making it easier for remote, hybrid, and dispersed teams to manage communications. 

How to Choose the Right Dialpad Alternative

Each Dialpad alternative has specific qualities that may speak to some businesses more than others. But how can you decide which one will provide the best service for your needs? 

Here's the rundown on which provider offers the best solution by looking at the three most critical categories.

Focus on integrations

Most Dialpad alternatives offer standard integrations but limit vital ones to their pricier plan options. This requires businesses to upgrade to mid-tier packages before they can start using some integrations. Note that Aircall has over 100 integrations, even on the most basic plan.

Pay attention to key differentiators

Dialpad and its alternatives all have similar features. They’re all geared toward providing a cloud-based call centre solution for businesses. But many lack in-house support; this is where Aircall shines. Aircall has in-house support and training available to all customers, regardless of the plan they're on.

Consider costs

If you're looking at the overall cost to your company, Aircall offers the most features, integrations, support, and training, even with its entry-level package. Aircall also doesn't require any additional hardware, removing any hidden installation costs.

Why Aircall is the Ideal Dialpad Alternative for Your Business

Aircall's customer communications platform puts the focus back to where it's supposed to be—the power of quality conversation. When comparing Dialpad vs Aircall, Aircall provides the best value and service with over 15,000 customers, 100+ integrations, and in-house support

Curious about what Aircall can do for your business?

Integrate with 100+ business solutions

The Aircall app marketplace allows users to easily manage their business tools in one place. Aircall connects to all your critical software and workflows, including CRM, eCommerce, and helpdesk software. Notable partners include Freshdesk, Intercom, Microsoft Teams, Salesforce, and more.

Benefit from the most feature-packed basic package

Aircall offers 50+ features designed to improve your call centre's quality, impact, and profitability. The solution’s features are purposefully built for better conversation, though they also encompass vital business functions like collaboration, coaching, support, analytics, and productivity.

Additional features include:

• Zero hardware requirements

• 99.95% uptime

• Power Dialer

• Real-time analytics and reporting

• Calls to over 100 countries

• Unlimited domestic inbound and outbound calls

• Cost-effective call bundles

Coach your team with real-time analytics and tools

If customer engagement and optimised performance are at the top of your business priorities, then Aircall is a great fit. 

The platform’s knowledge hub and additional coaching features, such as call whisper and live monitoring, allow team members to receive real-time updates, feedback, and advice so they can improve their performance.

Collaborate better than ever

When your team collaborates and communicates better, you’ll see add-on effects across all your organisational processes. 

Aircall's collaboration features, like warm transfers, call commenting, and call assignments, fill any gaps where team members are still using redundant manual processes or running after information.

Boost team productivity with automation

Productivity and profitability go hand in hand. Aircall brings these benefits to you through a variety of productivity features, including a Power Dialer, CRM integrations, click-to-dial capabilities, and call tags.

See our in-depth comparison of Aircall vs Dialpad.

Aircall: Better Communication Among Your Team and With Customers

While Dialpad offers a solid foundation as a VoIP solution, exploring alternatives can provide you with the features and flexibility that better suit your unique needs.

Experience the difference Aircall can make for your business with a free 7-day demo. See firsthand how our platform can amplify your team’s performance and drive your business forward. 

Try Aircall today and discover a seamless communication experience designed to support your growth.

Published on December 23, 2022.