What does CTI stand for?

Computer Telephony Integration (CTI) turns your desktop into a phone system, handling every call-related task from your existing devices through a single interface — configured with 90+ popular CRM and software integrations.

CTI runs on VoIP, using the internet to route calls instead of a traditional wired phone network — making softphones a full replacement for desk phones, and connecting easily to your CRM, Helpdesk, and other tools. Softphones are also not affected by the upcoming PSTN switch-off in the UK, which will stop phones on traditional copper lines from working.

What are the benefits of CTI?

CTI improves service quality by showing customer context on screen before and during calls, speeds up processing with workflow integrations, reduces handle times, and centralises call history — all while lowering costs since no hardware is needed.

How does Salesforce integrate with CTI?

The Aircall-Salesforce integration logs every call automatically into Salesforce, surfaces caller history on incoming calls, lets agents take live notes, and syncs comments, tags, and recordings directly into Salesforce records.

What other CRMs does Aircall integrate with?

Beyond Salesforce, Aircall's CTI integrates with HubSpot, Pipedrive, amoCRM, Zoho CRM, Freshsales, Zendesk Sell, and more — plus productivity, customer satisfaction, eCommerce, and analytics tools, all with no complicated data migration.

Computer Telephony Integration (CTI)

Transform your desktop into an advanced yet simple to operate phone system with our CTI. Aircall's computer telephony integration enables every call-related task to be handled directly from your existing devices through a single interface.

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23,000+ COMPANIES TRUST AIRCALLto power their customer communications

Manage all calls in one place

EXPLORE FEATURES

Enable stellar supportOur CTI screen pops display all necessary customer details and relevant call context during live conversations for personalised support.
One powerful interfaceAircall's computer telephony integration offers a full suite of call centre capabilities within a single, efficient interface.
Seamless CRM integrationsConnect your software in one place to maximise productivity, team monitoring, and data insights, with 90+ popular integrations.

8 Ways CTI Benefits Customer Support

Discover how CTI revolutionises call handling and why it boosts productivity within your team so effectively.

Learn more

Features that pair well with our CTI

FEATURES
Activity Feed
Track and manage your team's call activity and coach in real time from within the Aircall dashboard.
FEATURES
Call Tags & Disposition Codes
Tag calls to give your team all the context it needs for smart decisions and smooth follow-ups.
FEATURES
Custom Filters
Search and sort through categorised calls to find the exact conversation you are looking for.

CUSTOMER STORIES

Hear it directly from our customers!

Thousands of companies trust Aircall's CTI to optimise the efficiency of their teams.

Aircall was a no-brainer for us because it's linked to our mission, and it's also linked to the wellbeing of our agents.
Now we can take good care of our team by giving them the right tools to fight food waste.

Safiya CherifiGlobal Inbound Manager, Too Good To Go

Connected to 250+ native integrations

Aircall connects to your CRM, help desk, eCommerce platform, and business tools in minutes. Data flows automatically between every system; no middleware, no manual entry, no stitched-together workarounds.