Call Centre Analytics
Use our live and historical dashboards to effortlessly manage team performance, optimise staffing and planning, and enhance your customers' calling experience.
23,000+ COMPANIES TRUST AIRCALLto power their customer communications
Analytics
Turns your data into actionable insights
Our easy-to-use Analytics and Analytics+ dashboards will give you instant access to the call metrics you need to help you meet your KPIs.
Track customer communication trends, evaluate sales and support team productivity, and monitor organisation-wide SMS and calling activity directly within the Aircall interface.
Call Centre Analytics
Analytics for sales leaders
- Optimise your outbound strategyLearn when your prospects are most receptive and align your strategy to boost productivity during peak hours.
- Track performance and foster competitionMeasure your reps' productivity and call outcomes with easy-to-use leaderboards.
- Monitor trends at the macro and micro levelSee a bird's-eye view of key metrics and call tags across your whole organisation, refine your data using filters, or dig even deeper.
Navigating your call analytics dashboard
Already an Aircall customer? You can easily access and filter your team’s call metrics in just a few clicks.
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Call Queuing
Give inbound callers the option to remain in the queue until one of your agents is available to talk.
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Ring Groups
Route calls to teams grouped by location, language, skill, or any other trait you'd like.
CUSTOMER STORIES
Hear it from our customers!
With Aircall, we can see how many calls are made, how long our agents are waiting before they hang up, and much more.
Really, it’s given us a great understanding of how effective and patient our team is.
Connected to 250+ native integrations
Aircall connects to your CRM, help desk, eCommerce platform, and business tools in minutes. Data flows automatically between every system; no middleware, no manual entry, no stitched-together workarounds.
Works with the tools your team already uses
GET STARTED
Ready for your own call analytics dashboard?
Sign up for a demo of Aircall today to see our metrics reporting in action.
Sign up for a demo