The Top Grasshopper Alternatives for Your Small Business

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Whether you are looking to switch from a basic phone to voice-over-internet protocol (VoIP) or if you’re looking for a scalable solution to replace your current cloud-based phone system, there are plenty of options on the market.

In the sea of business phone solutions, Grasshopper is a popular contender. But how do you know if it’s the right solution for your business? To guide you through this decision-making process, we’ve compared our top Grasshopper alternatives.

Quick links

• Hop to It: A Grasshopper Refresher

• Why Should Your Business Search for Grasshopper Alternatives?

• Top Features to Look for in a Grasshopper Alternative

• The Best Alternatives to Grasshopper

• How Do I Choose Between All These Alternatives?

• Aircall Is the Ideal Alternative to Grasshopper

• See Why Aircall Is the Right Call for Your Business

Hop to It: A Grasshopper Refresher

To better compare our top Grasshopper alternatives, here’s a quick look at what you need to know about Grasshopper’s VoIP phone solution. If you’d like to pause for a second for a quick reminder on what VoIP is and what it can do for your business, take a look at our guide to understanding VoIP.

What is Grasshopper?

Grasshopper is a business communication system that allows you to manage your calls and connect your existing line to its platform.

Features

Grasshopper provides VoIP and WiFi calling, which integrates with its softphone via desktop or mobile. It only offers support in the U.S., and unlimited extensions are only available on its top plan.

Grasshopper is only available in the U.S. and Canada.

Integrations

Grasshopper doesn’t offer any CRM integrations, video conferencing, or call recording. Because Grasshopper does not offer very many features and integrations, you would need to install third-party apps to make up for what it lacks.

Why Should Your Business Search for Grasshopper Alternatives?

Grasshopper draws in many small businesses looking for an affordable VoIP provider. Its features include call management, toll-free numbers, an auto-attendant, and other business call management features.

But Grasshopper may not be the best solution for you if you have high call volumes or if you need international phone numbers and video conferencing. Plus, if you’re looking to scale your business, other VoIP providers might be a better fit.

Top Features to Look for in a Grasshopper Alternative

Navigating your way through cloud-based business phone solutions is a time-consuming process. Although each Grasshopper alternative brings something different to the table, each solution should include a few core aspects. These features fall into six main categories:

Basic phone features

These features work together to improve each call’s efficiency, quality, and profitability.

Productivity features

These features enable a streamlined workflow and improve internal processes to ensure a proactive approach to task management.

Collaboration tools

These features encourage continuity within the team. They make sure that all team members align with the business objectives and that the most recent updates and feedback from each call are shared with the team.

Integrations

Connecting with third-party apps and existing business tools improves customer engagement and workflow and allows you to centralize all internal processes.

Call center features

These features let you monitor, automate, and optimize your calls.

Analytics

Analytics ensures businesses can interpret feedback and provides valuable insights from the data pulled from calls. Real-time data is used to improve call engagement and other KPIs.

The Best Alternatives to Grasshopper

Each Grasshopper alternative includes describes similar features. So how can you know that your business is using the right cloud-based phone solution? At the end of the day, it comes down to how much each provider is offering you and how competitive this offer is when it comes to the fee.

We’ve compared the best Grasshopper alternatives so that you don’t have to. Our Grasshopper alternatives are based on ratings, price, features, and scalable integrations.

Aircall

• Number of Integrations: 100+

• Entry-Level Features: Call whispering, warm transfer, queue callback, Power Dialer, call center analytics, 50+ features available in the Essentials package alone

• Rating: 4.3 stars

• Pricing: $30 per user per month

Nextiva

• Number of Integrations: 19

• Entry-Level Features: Voice and video calling, unlimited voice and video calling, voicemail, toll-free numbers

• Rating: 4.4 stars

• Pricing: Starting from $25.95 per user per month

Dialpad

• Number of Integrations: 50

• Entry-Level Features: Unlimited calling, SMS, and MMS; call and voicemail transcription; video meetings; web and chat support

• Rating: 4.4 stars

• Pricing: Starting from $23 per user per month

Five9

• Number of Integrations: 5

• Entry-Level Features: Blended inbound/outbound calls, call recording, softphone, geo-redundancy

• Rating: 3.9 stars

• Pricing: Starting from $149 per month

How Do I Choose Between All These Alternatives?

Now that we have all the relevant information in front of us, we can start figuring out which alternative is best for you and your team.

Features

Grasshopper is a simple cloud-based phone solution offering separate personal and business numbers.

It offers a variety of features, but many of these are add-ons that come at an extra cost. Similarly, other alternatives in the table offer features that can only be implemented at an extra cost or an upgraded payment plan. This is a burdensome payment structure, especially for an SMB with limited resources.

Aircall is the only alternative to Grasshopper that has the most complete basic package. The starter package includes features that other Grasshopper alternatives only offer with top-tier packages. These features include in-house support and training. This on-demand support can make all the difference to a small business.

Integrations

Grasshopper has relatively few integrations on offer. But it does offer add-ons that come with complex billing structures. The other alternatives offer more integration options than Grasshopper, but Aircall has the largest library by far, with over 100 integrations on offer—even on the most basic payment plan. With Aircall, you can track metrics, manage your team, and boost productivity all from one place, no matter your budget.

Pricing

When you’re running a business of any size (but especially growing small businesses), you need to make sure that you are getting the best value for your money.

Aircall is an industry-leading cloud-based phone solution that offers in-house support, training, and 100+ integrations to all its customers, regardless of the package they have.

Aircall Is the Ideal Alternative to Grasshopper

At Aircall, we put the power of conversation back into communication. Through our customer-centric approach, we help businesses start, sustain, and sell calls that make a difference. Here’s how:

Smooth integration with a thriving app ecosystem

Connect with our ever-expanding app ecosystem for voice and integrate existing business tools, CRM systems, and third-party applications with just a few clicks.

Push productivity to new peaks

Upskill your team and improve each call with features like desktop notifications and click-to-call tools.

Improve internal collaboration

Benefit from smooth collaboration within your business and improve the workflow, alignment, and client experience with clear and uncomplicated collaboration tools. These include features like warm transfers (which allow your team to talk to each other before handing over a call) and call commenting and assignment (which keeps the whole team updated on every call).

Real-time analytics

Don’t be kept in the dark when it comes to what’s happening behind the scenes. Keep track of live call metrics and reduce opportunities for error.

See Why Aircall Is the Right Call for Your Business

Still unsure about how to make the right call? 15,000 customers can’t be that far off the mark. Still, you should experience the Aircall advantages for yourself. Try our free trial or book a demo and compare our services today!

Published on January 7, 2023.