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Get startedYour search for the best Line2 alternative ends right here. Our latest article is a comprehensive guide to the nine best Line2 alternatives for your business.
When it comes to choosing the right cloud-based business phone system, there are many factors to consider. Although it’s not a simple process, this article will guide you through your options so you can make the best decision for your business.
Why You Need a Line2 Alternative
In a fiercely competitive market, hundreds of cloud-based business phone solutions are available. This makes it even more difficult for you to choose one that will improve your business communication framework. With so many options out there, you might be asking yourself: Why bother looking for a Line2 alternative anyway?
Well, you don’t have to. You could settle for what appears to be the quickest and easiest solution. But if you don’t consider Line2 alternatives, you run the risk of losing out on a cloud-based business phone solution that’s within your budget and can help you reach your business goals.
Making an informed decision about which cloud-based business phone system to choose can help you:
Collaborate with clients and teammates
Streamline efficiency
Close more deals
Build better relationships and have better business conversations
There are a few important questions that you should consider when looking at Line2 alternatives. What features are you looking for in a cloud-based business phone system? Do you need your business phone system to integrate seamlessly with your CRM or help desk? Is your business going to benefit from VoIP? (Hint: The answer is almost always yes!)
By asking yourself these questions, you can start narrowing down your options for a cloud-based business phone solution. The size, function, and complexity of your business are also going to impact your cloud-based business phone needs. These factors are also going to influence the type of cloud-based business phone system you select.
Before we get into Line2 alternatives, let’s talk a little bit more about Line2 itself.
What is Line2?
Line2 is a VoIP phone system that, like its alternatives, makes it easier to separate work calls with clients and teammates from your personal calls. It’s an alternative to fielding your calls from a single contact number.
VoIP phone systems are the logical solution to the modern communication challenges businesses face. If you’re making a high number of business calls, then a VoIP phone system is the answer. VoIP offers businesses a centralized contact number that makes it possible to manage calls much more efficiently than a clunky traditional desk phone.
The virtual numbers that come with VoIP systems give businesses both flexibility and mobility since virtual numbers aren’t limited to a singular location. The right VoIP provider will also offer features like call recording, call tracking, call distribution, IVR, and more.
Line2 doesn’t really do more than what your cellphone or your standard telephone system can already do for you.
If you’re on the search for alternatives that offer you more helpful features and essential integrations, then we’ve got your back. Line2 is a viable option for businesses that are looking for a cloud-based phone solution that replicates the features of a standard phone with the additional option of taking calls from a desktop.
But if you’re looking for a business phone system that supports the expansion and evolution of your business, there are features you should consider when shopping around for a Line2 alternative.
The Top Features That Any Line2 Alternative Should Have
Call monitoring
Call monitoring is essential to new employee training and to ensure call quality. When your cloud-based business phone system provider offers you features like call whispering, which allows you to weigh in on an active call and coach trainees without the customer hearing the exchange, it’s a game changer. Now, you can listen in and adjust your teammates’ responses while it’s happening in real-time.
Interactive voice response (IVR)
IVR has become an essential part of any cloud-based business phone system. IVR directs callers to the right team on their first try. It improves customer satisfaction, boosts your CSAT scores, and streamlines your operations so everything happens in the right place at the right time.
Business hours
Timing is everything! When you determine operational hours for each phone number, you’re ensuring that each team member only receives calls when they are actually in a position to respond. As a result, you can boost customer satisfaction and protect the work/life balance of your team members. It’s a feature that any cloud-based business phone system should offer.
The 9 Best Alternatives to Line2
Aircall
Number of Entry-Level Integrations: 100+
Entry-Level Features: Instant numbers; custom music and messages; business hours; IVR; softphone for desktop, Android, and iOS; 50+ features in the Essentials package alone
Rating: 4.3 stars
Pricing: $30 per user per month
CallHippo
Number of Entry-Level Integrations: 100+ integrations, but its site doesn’t disclose how many are available in the entry-level package
Entry-Level Features: Click-to-dial, call forwarding, voicemail, SMS per text messages, Smart Switch
Rating: 4.2 stars
Pricing: Starting from $0 per user per month (pay per number)
CloudTalk
Number of Entry-Level Integrations: None of CloudTalk’s integrations are available in its Starter package
Entry-Level Features: Call queuing, call recording, mobile app, number porting, fax to email
Rating: 4.3 stars
Pricing: Starting from $25 per user per month
DialPad
Number of Entry-Level Integrations: 2
Entry-Level Features: Unlimited video meetings; unlimited calling, SMS, and MMS; call and voicemail transcriptions; web and chat support
Rating: 4.4 stars
Pricing: Starting from $23 per user per month
Google Voice
Number of Entry-Level Integrations: 4
Entry-Level Features: Voicemail transcription, call screening, protection from spam calls and messages
Rating: 4.1 stars
Pricing: Starting at $10 per user per month
Nextiva
Number of Entry-Level Integrations: 2
Entry-Level Features: Unlimited voice and calling, toll-free numbers, voicemail, unlimited internet fax
Rating: 4.4 stars
Pricing: Starting from $25.95 per user per month
OpenPhone
Number of Entry-Level Integrations: 5
Entry-Level Features: Calling and messaging to U.S. and Canadian numbers, voicemail transcription, auto-attendant, call recording
Rating: 4.8 stars
Pricing: Starting at $10 per user per month
RingCentral
Number of Entry-Level Integrations: None of the integrations RingCentral offers are included in its Essentials package
Entry-Level Features: Toll-free numbers, voicemail-to-text, team messaging, document sharing, mobile apps for iOS and Android
Rating: 3.9 stars
Pricing: Starting from $19.99 per user per month
Vonage
Number of Entry-Level Integrations: Of the 20+ integrations Vonage offers, 14 are free to use.
Entry-Level Features: Mobile and desktop apps, unlimited calls and SMS, Vonage App Center, team messaging
Rating: 4.3 stars
Pricing: Starting from $19.99 per user per month
How to Choose a Line2 Alternative
Integrations
Every business has its favorite business and CRM tools that they know and love to use. When you are choosing a cloud-based business phone system that works for you, you’ll want to take into account which integrations it includes without you having to pay extra.
Many of these Line2 alternatives offer a handful of basic integrations. But many of them only offer integrations when you pay for a mid-tier package or higher. This is something to consider when you are choosing between all of these alternatives: Does the option you’ve budgeted for include the integrations that your business can’t function without?
Price
Overall, the Line2 alternative prices listed here are calculated based on entry-level packages. But it’s important to remember that there are often limitations on how many users and lines can be included in a certain package. That’s why the prices are calculated per person per month.
When selecting the right provider and package for your business, keep in mind that you’re going to get what you pay for. So if something looks too good to be true, it probably is!
Support
The most important function a cloud-based business phone system provides is to connect people. That includes the people in your business and your business phone provider. Before you make your selection, an important factor to consider is the level of support that they are going to offer you.
Is their system easy to install? Are they going to answer the phone when you call with questions? Is their website transparent about what services they offer and how to get a hold of them? These are some of the questions that you should have answers to before you purchase a service.
Why Is Aircall the Ideal Line2 Alternative?
Integrate with over 100 business tools that you trust
Even Aircall’s most basic package offers you more integration options than most of Line2’s alternatives’ mid-tier packages. Our ecosystem of available integrations is only growing bigger! As far as value for money goes, Aircall is the right call.
Industry-leading infrastructure
We ensure excellent call quality by working with the best-in-class voice carriers and local providers in select markets. The Opus codec allows us to deliver optimal quality with no dropped calls, even when the strength of the network fluctuates. We know that you can’t drop the ball—that’s why we won’t drop your calls.
Personalized support—no matter your plan
When you call customer support at many of our competitors, you’re likely to be redirected to an outsourced and impersonal call center (assuming they offer any support at all).
They are also unlikely to provide technical support. Transparency is important to us. Our in-house customer support team will ensure that you never hear dead air again. Plus, we’ll walk you through technical troubleshooting ourselves. When your business is about connecting people, a personal touch goes a long way.
Give Aircall a Try
There are so many Line2 alternatives on the market that it can be difficult to choose between them all. If you’re ready to start having better business conversations, then try Aircall today for free.
Published on January 9, 2023.
