Most people tend to think of training as a “one-and-done” experience. For support agent training, that’s simply not enough training to really become experts in their field. In a nu...

Nicholas PriceJanuary 29, 2021

9 Minutes

Call Center

Customers have never had more expectations in terms of quality service. Managing these demands without the benefit of powerful communication tools, such as contact center as a serv...

Daniel WeissOctober 23, 2020

7 Minutes

Call Center