fonctionnement et objectifs d'un centre de relation client
Contact Center vs. Call Center: What Is the Difference?

Most people would be hard-pressed to pinpoint the difference between a contact center vs. a call center. Both are tools for customer service and both involve the phone. That covers...

Call center agent training 20 best prcatices
20 best-practices for call center agent training

Customers expectations for service are always increasing and call center training is a crucial part of the puzzle. Improving performance management and training best practices in t...

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