If customer service is important to your business (of course it is!), you’re probably well acquainted with agents being inundated with calls. With just a basic phone system in plac...

Max BaileyNovember 8, 2019

9 Minutes

Call Center

Corporate finance teams tend to view customer support as a cost saver at best and a cost center at worst. But if they look beyond those bottom-line concerns, they’ll also see a str...

Greg SmoragiewiczSeptember 11, 2017

2 Minutes

Support