5 Best VoIP Phone System Providers for Your Business in 2024

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VoIP, short for voice over internet protocol, enables you to make calls without a landline connection, using the internet instead. It’s a must-have for businesses of all sizes because it provides clearer call quality and advanced features not available with landlines.

VoIP systems allow your employees to work from anywhere, as they don’t need to be at their desks to make and receive calls, and it comes with secure call encryption. They also help you keep customers happy, as you can provide personalised assistance and keep all your customer interactions connected. 

But to enjoy all these benefits, you need to use the right VoIP provider. This article compares five well-known VoIP service providers, making it easier for you to find a solution that suits your needs. 

TL;DR

What to Keep in Mind When Choosing a VoIP System

• Your specific business needs. Small and large businesses have different requirements, and you won’t need an enterprise-grade solution if you run a small business. You should also consider the nature of your business. Do you need a massive contact centre to handle incoming customer queries, or does your team mainly use phones for outbound sales calls?

• Your plans to scale. How quickly you intend to grow your business should influence which VoIP service provider you go with. You want a provider that scales with you and enables you to add more advanced features as your business needs become more complex.

• Your budget. Closely compare which VoIP providers provide the most advanced range of features with the most basic plan if you’re on a tight budget. Also consider what’s included in each plan and what add-ons you might have to pay for (this can get expensive over time). 

• Your existing tech stack. Pay attention to which business tools each VoIP system integrates with, as you want to be able to connect the software you use every day to whichever solution you choose. 

• Your team’s level of experience. You want a tool that’s easy to implement no matter who’s working with it—whether it’s your most experienced sales agent or a new employee. You also want to consider the level of onboarding and ongoing support each solution provides.

5 Top VoIP Phone System Providers 

Now that you know how to evaluate different VoIP providers, take an in-depth look at five of the best options on the market.

Aircall

Aircall comes with all the features you could need in a VoIP system, from basic capabilities like voicemail and extensions to advanced analytics and smart call routing. 

The platform is incredibly easy to use and set up, and you can have it up and running in a matter of minutes. Straightforward integrations mean it’s easy to connect your other business tools, from CRM software to helpdesk platforms. And AI features give you automatically generated call summaries, key topic recognition, and talk to listen ratios.

Whether you’re running a complex contact centre or just need a reliable system to help with incoming and outgoing calls, Aircall is a solid choice for businesses of all sizes. You can even choose your own local VoIP phone number to foster trust with customers and increase sales and customer satisfaction.

• Features: AI-powered call intelligence, easily automated calling, live call recording, multi-line powerdialer, disposition logging, conversation intelligence, caller ID

• Integrations: 100+, including ActiveCampaign, HubSpot, Microsoft Teams, Salesforce, and Slack

• Pricing: From $30/month/user (annual billing)

Discover the best VoIP phone system provider: an affordable, reliable solution to help you boost customer satisfaction. Try Aircall for free.

Vonage

Vonage offers both a desktop and mobile app so your team can stay connected wherever they are.

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Vonage comes with a range of features, such as call flip, which enables you to switch devices during a call, and call forwarding services. You also get access to an AI virtual assistant to help your agents better service your customers. 

Vonage’s most basic package comes with decent features, like voicemail and a virtual receptionist. But it’s the Premium and Advanced options that offer truly advanced features, meaning most medium to large businesses will need to invest in pricier plans to get the capabilities they need.

• Features: Virtual receptionist, HD voice for phone calls, call forwarding, call logs and records, business call recording, team messaging

• Integrations: 25, including Microsoft Dynamics, Microsoft Teams, Salesforce, ServiceNow, and Zendesk

• Pricing: From $13.99/month/extension + taxes and fees (annual billing)

See our Vonage alternatives comparison for more information.

Nextiva

Use Nextiva to manage calls, send text messages, and hold video conferences from your desktop or mobile device.

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Nextiva’s scalable solution comes with features like IVR, automatic call recording, and analytics. The platform helps growing and large businesses to monitor and optimise their incoming and outgoing calls. 

You can also access a user-friendly metrics dashboards to analyse your calls and the quality of service you offer to your customers. This helps you improve your contact centre and create a better customer experience. 

• Features: IVR, call recording, automatic call distribution, dashboards and reporting, call routing

• Integrations: 19, including HubSpot, Microsoft Teams, Salesforce, Zendesk, and Zoho

• Pricing: From $20/month/user (annual billing)

See our Nextiva alternatives comparison for more information. 

Ooma

Ooma connects with popular CRM tools to help you personalise customer interactions.

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Ooma offers standard business and enterprise plans, making it useful for companies of all sizes. With the business plan, you get HD audio for high call quality, a virtual receptionist, and multiple CRM integrations. 

The enterprise model offers all of this and more—including features like caller match, which gives your employees the ability to see who’s calling so they can use more personalised greetings.

• Features: HD audio, virtual receptionist, mobile app, free toll-free number, text messaging, video conferencing

• Integrations: 13, including Freshdesk, Microsoft Dynamics, Salesforce, Zendesk, and Zoho

• Pricing: From $19.95/month/user (monthly billing)

See our Ooma alternatives comparison for more information. 

Zoom Phone

Zoom’s call handling panel helps your team handle high call volumes and process rapid transfers.

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The cheapest VoIP service on our list is Zoom Phone. Even the most basic plan comes with helpful features like voicemail transcription, IVR, call recording, and automatic call distribution. Just note that with this plan, both domestic and international calls are metered, meaning you’re looking at additional fees for all outbound calls. 

Premium plans come with unlimited domestic calling, and you can choose between metered international calls and an add-on of unlimited calling to a select number of countries. This is something to keep in mind if you have customers across various international markets. 

• Features: Mobile and desktop apps, call transfer, call delegation, silent monitoring, whisper, takeover

• Integrations: 5, including Google Workspace, HubSpot, Microsoft Teams, and Slack

• Pricing: From $10/month/user (annual billing)

The Benefits of Using VoIP for Your Business

The reduced hardware and geographic freedom are just the tip of the iceberg when it comes to the benefits of using a VoIP system. Here are some of the ways this software can help your business: 

• Reduced costs: Setting up landlines and paying for handsets for every single employee gets expensive quickly. VoIP systems are much more affordable, as they scale with your business, often without the need for additional hardware. 

• Advanced AI features: VoIP systems come with a range of features that traditional phone systems don’t, like voicemail transcription, analytics and metrics, voicemail prioritisation, voicemail task extraction, team SMS thread summaries, and more.

• Convenient integrations: You can keep your existing tech stack without having to change a thing, as the best business VoIP services will integrate with the tools you already use to reduce manual tasks and improve the customer experience.

• Scalability and flexibility: You can easily add users as more employees join to handle your growing contact centre needs. And a good business VoIP solution will allow you to upgrade or downgrade your plan as your business changes. 

Choose the Most Reliable VoIP Phone System Provider on the Market

With Aircall, you get a range of advanced features and 100+ integrations to help your sales and customer support agents perform better and deliver optimal service to customers and sales prospects. 

What’s more, Aircall is incredibly reliable. We work with best-in-class global voice carriers and boast a consistent 99.95% uptime. That way, you can relax knowing your agents have everything they need to provide an exceptional experience and engage in better conversations. 

Discover the best VoIP phone system provider: an affordable, reliable solution to help you boost customer satisfaction. Try Aircall for free.

FAQs

Which VoIP brand is best?

The best VoIP brand for you depends on your business needs, but we firmly believe Aircall offers one of the best VoIP solutions on the market. We provide a range of advanced features at an affordable price, so you get the best value for your money. 

What is one of the most popular VoIP services?

One of the most popular business VoIP services is Aircall, which provides reliable uptime and crystal-clear clarity on VoIP calls. The platform is easy to set up and incredibly intuitive, meaning any of your employees can start using it with little onboarding required.  

What is the best VoIP to call a landline?

The best VoIP to call a landline is one that offers HD-quality audio and little-to-no latency. At Aircall, we’re proud of the high quality of our phone calls, and our latency is always as low as possible.

Published on November 1, 2024.