The VoIP Phone system for healthcare

Provide superior patient experiences with a reliable and secure voice solution. Always keep a 360-degree view of your patients by connecting your phone system to the tools you already use.

The VoIP Phone system for healthcare

MODERN HEALTHCARE BUSINESSES & GP PRACTICES CHOOSE AIRCALL

Your clients expect the best and Aircall helps you deliver

Personalise every patient experience and gain their trust

  • Seamlessly integrate with your CRM to access a 360-degree view of your patients’ history and tailor every interaction to fit their specific case.

  • Depend on a reliable voice solution that supports omni-channel communications with tight integrations to the tools you already use.

Personalise every patient experience and gain their trust

"It would now be very difficult for our teams to go back to the way we worked before. Aircall brought a lot of comfort and efficiency to their daily work. All they need to do is interact with the CTI from within Salesforce to receive and make calls, it’s just so easy to do."

Olivier Pilat, co-founder at Senior Transition

Keep your patients’ data safe at all times

  • Data security is paramount, especially when it comes to medical data. With Aircall, both you and your patients are in good hands.

  • Aircall maintains strong privacy and security measures, such as end-to-end data encryption, HIPAA compliance for handling Protected Health Information (PHI) and requirements imposed by regulations such as GDPR.

Take a look here to learn more about Aircall’s privacy practices, and here if you want to know more about our security policies.

Keep your patients’ data safe at all times

"For Balance, Aircall is not just a tool to manage outbound or inbound calls. We’re a call centre. It’s not simply a question of ‘Is Aircall useful, and how?’ – Balance is actually more of an example of what it looks like to build a business on Aircall. In short, it’s the backbone of our business.”

Oliver Codrington, Director at Balance

Set up your GP practice phone system in minutes

  • Invite your team and start making and receiving calls right away. Organise your workflows and set up integrations in minutes.

  • Easily adjust availability, call distribution and IVR settings in response to call volumes and changing needs—and stay focused on improving the patient experience.

Set up your GP practice phone system in minutes

Track call activity and boost call performance

  • Keep a close eye on critical KPIs like missed call rate, calls per agent and agent availability, making it easy to ensure you’re reaching your goals.

  • Track all call activity in our Live Feed so you can quickly adjust workflows to meet demand and staff your teams to align with business and patient experience objectives.

Track call activity and boost call performance

Connect to the business tools you love

Discover our integrations

The features healthcare companies & medical practices love

CRM and Helpdesk Integrations

CRM and Helpdesk Integrations

Connect Aircall with your CRM or Helpdesk to centralise activity, automate call logging and ensure you always have a 360-degree view of your customer.

Call Routing and IVR

Call Routing and IVR

Easily set up and adjust routing rules and IVR to make sure callers are guided to the right team on their first try.

Advanced analytics and  live feed

Advanced analytics and live feed

Track every conversation in the Aircall dashboard, use data to make informed decisions and provide five-star customer experiences.

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Key features

Insight Cards

See more context behind every inbound call by pulling related data from other apps into view.

Live Feed

Gain a real-time perspective of team activity so you can shift resources and optimise productivity.

Call Monitoring

Accelerate employee training and boost call quality assurance by monitoring live calls.

Interactive Voice Response (IVR)

Set up a smart IVR directory that automatically guides callers to the correct team on their first try.

Warm Transfer

Give your teammates the option to quickly speak to one another before transferring a live call.

Call Recording

Review call recordings to help confirm details, monitor quality and guide training sessions.

Business Hours

Set customised schedules to confirm exactly when each of your numbers is available to receive calls.

Call Routing

Direct calls to the correct teammates every time by customising distribution and ring rules.

Call Queuing

Give inbound callers the option to remain in the queue until one of your agents is available to talk.

Frequently asked questions