The call center solution for innovative software companies

We’re a software company too and we understand the importance of offering the best customer experience. Let us show you how Aircall helps you do just that.

The call center solution for innovative software companies

Global software & technology companies choose Aircall

Your customers expect the best and Aircall helps you deliver

Put your customers first

  • Seamlessly integrate with your CRM and helpdesk to access a 360-degree view of your customers’ history and tailor every interaction to fit their specific use case.

  • Depend on a reliable voice solution that guarantees 99.95% uptime and enables more meaningful conversations with customers and prospects.

Put your customers first

"There is a very direct link between our call attendance and client NPS. As soon as call attendance is low, we start getting complaints, so having a phone system that we can streamline for business hours and call distribution is really important to guarantee customer satisfaction."

— Sonsoles Navarro, VP of Customer Success and Customer Care at Jobandtalent

Boost productivity while keeping it human

  • Help your teams dial faster with Power Dialer and let our CRM integrations make sure you provide context and empathy to every interaction.

  • Coach your sales representatives and support agents to have better conversations with our call whispering features and deliver superior customer experiences.

Boost productivity while keeping  it human

"To say Aircall has transformed onboarding and training cycles would not be an overstatement. I can honestly say it takes no more than 10 minutes to fully train someone on the features.”

— Daniel Prescott, Head of Customer Operations at Superscript

Set up in minutes and scale as needed

  • Invite your agents, organiSe your workflows, open for business anywhere and set up integrations in minutes.

  • Quickly adjust business hours, agent availability, call distribution and IVR settings in response to call volumes and changing needs.

Set up in minutes and scale as needed

Keep data safe at all times

  • Data security is paramount. Our customers’ data is encrypted and benefits from some of the strongest information security standards in the industry.

  • We use TLS 1.2 and AES 256 encryption methods to secure your data both in transit and at rest in AWS data-centres that hold certifications, including ISO 27001, SOC2, PCI DSS and FedRAMP.

Want to learn more about Aircall’s data security practices and policies? Take a deep dive here.

Keep data safe at all times

Connect to the business tools you love

Discover our integrations

HubSpot

HubSpot

Salesforce

Salesforce

Intercom

Intercom

Gorgias

Gorgias

Kustomer

Kustomer

Plecto

Plecto

Gorgias

Gorgias

Kustomer

Kustomer

Plecto

Plecto

The features software & tech companies love

CRM and Helpdesk Integrations

CRM and Helpdesk Integrations

Connect Aircall with your CRM or Helpdesk to centralise activity, automate call logging and ensure you always have a 360-degree view of your customer.

Call Routing and IVR

Call Routing and IVR

Easily set up and adjust routing rules and IVR to make sure callers are guided to the right team on their first try.

PowerDialer

PowerDialer

Quickly compile lists of numbers from your CRM or browser and call them all in one click, while viewing their info to provide context.

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Key features

Insight Cards

See more context behind every inbound call by pulling related data from other apps into view.

Live Feed

Gain a real-time perspective of team activity so you can shift resources and optimise productivity.

Call Monitoring

Accelerate employee training and boost call quality assurance by monitoring live calls.

Interactive Voice Response (IVR)

Set up a smart IVR directory that automatically guides callers to the correct team on their first try.

Warm Transfer

Give your teammates the option to quickly speak to one another before transferring a live call.

Call Recording

Review call recordings to help confirm details, monitor quality and guide training sessions.

Business Hours

Set customised schedules to confirm exactly when each of your numbers are available to receive calls.

Call Routing

Direct calls to the correct teammates every time by customising distribution and ring rules.

Call Queuing

Give inbound callers the option to remain in the queue until one of your agents is available to talk.