monday.com
- CRM
- For Sales teams
- Productivity
- Sales Automation
- SMS
- For Support teams
- AI & Transcription
Sync calls, messages, & AI insights from Aircall to monday.com
Made by
Aircall
Turn Every Customer Interaction Into Actionable Data
Connect Aircall with monday.com to automatically log calls, recordings, transcriptions, SMS, tags, WhatsApp messages, and now AI-generated insights directly into your boards. It’s the smartest way to unify customer communication with your team’s workflows—no manual work required.
Start Every Call with Context
Aircall’s Insight Cards surface key customer details and communication history the moment a call begins to help teams personalize conversations from the first hello.
Get Smarter, AI-Powered Insights
AI Insights automatically capture key topics, action items, and customer sentiment from every call. Teams get clear, structured next steps and a read on customer tone without taking notes.
Automate Workflows with Call & Message Data
Log calls, transcriptions, tags, SMS, and WhatsApp messages in monday.com and use them to trigger automations like follow-ups, ticket creation, or task assignment. With SMS Automation, send outbound SMS messages from Aircall based on triggers in monday.com—like deal stage changes or task updates. Combine it with Aircall tag automations to build end-to-end workflows: apply a tag on a call, update a deal stage in monday.com, and automatically send a follow-up SMS to your prospect.
Complete Conversation History Across Channels
From calls to SMS to WhatsApp, every interaction is automatically logged into the right boards and contact timelines. With WhatsApp multimedia logging, teams can now capture images, videos, and documents for full visibility into customer exchanges, not just text.
Get Instant Visibility
Use customizable tags like “Qualified Lead” or “Support Issue” to categorize interactions and easily track performance across your boards.
Sync Contacts Automatically
Create new contacts from Aircall calls and keep details updated across both platforms for accurate, streamlined records.
Fast & Secure Setup
Install the Aircall integration from the monday.com or Aircall marketplace in just minutes. No code or IT help needed.
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Connect Aircall to Salesforce in one click. Make and receive phone calls directly from your Aircall app within Salesforce.
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Connect all your call information into HubSpot. Customise the caller information to be displayed before the call even begins. Listen to and analyse calls at scale to improve your team’s performance and get actionable customer insights in one click.
Ready to build better conversations?
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