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Turn conversations into outcomes, in real time
AI Assist automatically coaches your team for stronger calls, faster workflows, and better conversation intelligence.
Take the tedium out of call reviews
Say hello to clarity on conversation trends
Upskill your team so they can smash their goals
Improve call outcomes in real time
AI for smarter sales
and smoother support
Convert prospects with winning sales calls
Ensure sales calls are engaging and on-script with auto-filled sales playbooks. Review pitches faster and coach sales reps to drive calls that convert.
Turn support calls into customer loyalty
Discover common friction points in support calls with conversation trackers. Coach agents to deliver seamless customer experiences that consistently boost CSAT.
Gain control over your call review process
Make call reviews a breeze with AI-powered scorecards. Automatically evaluate calls for faster QA and more reliable coaching.
Improve call outcomes in real time
Equip teams with the information they need in Aircall Workspace. Surface talking points, knowledge, and pointers live during conversations to consistently improve call outcomes.
Trusted by 22,000 businesses worldwide
“I was sold on AI Assist and championed it to our CEO. It’s been a game changer. With call summaries, we’re saving about an hour per agent per month on call reviews.”
Stephen Monarch
Director of Operations at Puls
Discover hidden value in your calls
AI-Generated
Call Summaries
Instantly grasp the essence of a conversation, ensuring vital takeaways are never missed.
Key Topic
Recognition
Quickly identify key discussion points to understand a conversation in seconds.
Action Items
Quickly surface follow-up tasks after a call to ensure customers are never left hanging.
Sentiment
Analysis
Detect customers’ sentiments during calls to foster more meaningful, positive interactions.
Call scoring
Cut down hours of manual call scoring, and provide regular feedback to drive team performance.
Trending topics
Visualize conversation trends across calls for deeper business intelligence.
COMING SOON
Real-time agent assistance
Surface knowledge and tips in real-time, so agents have the information they need at their fingertips.
COMING SOON
Sales playbooks
Display sales frameworks like SPICED, BANTT, or custom–and automatically fill them out live, so agents always stay on-script.
COMING SOON
CRM autofill
Log calls in your CRM according to your preferred sales playbook, so you always have actionable CRM data.
COMING SOON
Automated post-call workflows
Automate tedious post-call tasks, like generating follow-up emails, for lightning fast wrap-up time.
AI Assist
For teams that want fast call summaries and clear insights to uncover growth opportunities.
/user/month
applied on all Aircall licensesCall summaries
Key topic recognition
Talk-to-listen ratios
Action items
Sentiment analysis
Trending topics
Call scoring
CRM autofill
AI and Transcription API
Automated email follow up
AI Assist Pro
For teams ready to nail every conversation with real-time coaching and greater efficiency.
/user/month
Everything included in Aircall Assist, plus:
Live transcription
Live prompts
Playbooks
Automated Playbook CRM updates
Automated post-call workflow
Automated call scoring (custom score cards)
Contact insights
Frequently Asked Questions
Aircall AI uses generative AI to produce text, such as call summaries, based on dialogue between two speakers.
This innovative technology can unlock value for Sales and Support Managers who want to review calls faster, enable efficient team coaching, and drive CSAT and conversion with enhanced agent performance.
AI Assist is currently available for calls made in English, but it can be purchased by customers in any country. We look forward to adding additional languages, and we will prioritize new languages for Aircall AI based on customer demand.
No. Your call data, including recordings and transcripts, are protected and not provided to any third parties outside of Aircall or used to train any internal or third-party AI models.
Ai Assist is available at $9/m and AI Assist Pro is available at $49/m with the cost applied to each AI Assist/AI Assist Pro license purchased. AI Assist/AI Assist Pro can be purchased for individuals or for all users. There are no additional usage fees based on the number of calls that are being transcribed and enriched with AI-generate content.
AI-generated call summaries, key conversation topics, and talk ratios will be available on the call transcript and recording page. Call transcripts and recordings can easily be accessed from Aircall’s Conversation Center, which stores all recorded conversations. By clicking on a call or voicemail in the Conversation Center, Sales and Support Managers can quickly gain insight from the content generated by Aircall AI.