Send Customer Satisfaction Surveys after your phone calls
From NPS to CSAT, send branded customer satisfaction surveys by SMS and email to better evaluate your phone support quality and get a pulse on customer experience.
Powerful CSAT/NPS automations
On-brand surveys via SMS & Email
Advanced reporting dashboard
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Send NPS & CSAT survey
after your calls
Increase survey response rate to 20% or more
Customers who call are more likely to provide feedback. Additionally, engaging via SMS increases the probability of them answering. By adapting surveys to your customer’s preferred channels and to your brand, differentiate yourself from the competition.
Identify detractors, advocates and quality gaps
Customer experience is a big word. In practice, what makes or breaks a brand is the ability to address individual detractors and support advocates at scale. After call surveys give you visibility on how your customers perceive your product and your service, so that you can continuously improve.
Measure support quality
Get a quantitative measure of the quality of your phone support. Better track changes and impact of new processes. Get actionable data to share with leadership and teammates on the quality of your phone support.
Monitor agent performance with Surveys
Send the right survey to the right contact. Configure which survey will get sent based on the call direction, numbers, agents, tags & more. Access the Survey leaderboard to track NPS/CSAT scores per Aircall Team or Agent and act on discrepancies.
Easy & powerful automations
Send customer satisfaction surveys via SMS or E-mail, using custom parameters such as the call direction, tags, duration and more.
Send Surveys in any language
- Automate surveys based on agents, call outcomes and more
- Access survey results and the link to call recording for 360 coaching
-Identify trends using the leaderboard and o
- Capture customer verbatim
Connect Surveys to your CRM and Helpdesks
Synchronize contacts with both Aircall and your CRM or Helpdesk system, then log survey results under the customer record.
Public API & Webhooks
Native CRM integration
Helpdesk integration
Connected to the tools you love
The leading app ecosystem for voice. Aircall talks to all of your critical tools and workflows.
Transparent & accessible pricing
Aircall Surveys
Send customer satisfaction surveys after your phone calls
Are customers happy with your phone support? Surveys lets you find out:NPS, CSAT, Star rating or custom
SMS & Email Surveys*
NPS/CSAT Dashboard & Agent Leaderboard
Customised look and feel
Automation rules based on call activity
View response on Insight Cards
Data export
*Up to 100 SMS Survey per Agent per month