Deliver exceptional patient experiences.
Healthcare and life sciences organizations use Aircall’s customer communication and intelligence platform to securely connect with patients and build trust through personalized conversations.
Ensure patients feel heard with our people-first, AI-powered platform.
Keep patient data secure
All medical data stays safe while your organization stays compliant with Aircall’s end-to-end data encryption and additional privacy and security measures.
Bring context to every conversation
Aircall seamlessly integrates with your CRM tool to give your team members the patient history and data they need to tailor every interaction.
Track performance
Improve your organization’s patient support capabilities by tracking call activity and KPIs to make real-time decisions about staffing and workflows.
Set up in minutes
Aircall is quick and easy to launch from any location so you can start connecting with patients right away with high call quality and reliability.
Trusted by 20,000 + companies
Features that elevate the patient experience.
CRM and Helpdesk Integrations
Aircall connects to 100+ CRM and helpdesk tools to centralize activity, automate call logging, and give you a real-time, 360-degree view of your customer.
Call Routing and IVR
Easily set up and adjust routing rules and IVR to make sure callers get to the most relevant team the first time.
Advanced Analytics and Live Feed
Track every conversation in the Aircall dashboard, use data to make more informed decisions, and provide five-star customer experiences.
4.3
"Aircall was incredibly fast to implement for my team of 15+ users..."
4.3 - G2 Crowd
5
""I use Aircall for work and it is the most easy to use and efficient app out there.""
5.0 - Trustpilot
4.0
"The ability to integrate your system into a single call is incredible."
4.0 - Reviews.io
Put your patients at the heart of every interaction.
Connect with customers where they prefer.
Work proactively on customer communications tasks.
Gather the entire team around the customer.
Get context for more relevant communication using AI.
Stay organized with multi-select filters, call-back requests, and more.
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Shared inboxes, alerts, and more keep everyone updated on customer needs.
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Optimize Your Inbound Contact Center With These Expert Tips
Inbound contact centers are the backbone of customer support—allowing you to handle incoming calls, emails, and messages from customers so you can quickly address their questions and issues.
Voicemail Drop and Power Dialer: Aircall-tested tips and tricks to help you reach more prospects
Implementing a high-volume cold calling strategy is one of the leading ways to build revenue as a B2B sales organization. As an experienced seller, I’ve seen many approaches to generating interest and booking meetings with prospects. While the cold calling approach seems simple, the effort and processes required to hit high call targets and meet goals can be cumbersome.
All your Aircall questions, answered.
Aircall prioritizes data security for patient information with strong privacy and security measures. We leverage end-to-end data encryption, and we ensure your organization stays HIPAA-compliant for handling PHI as well as GDPR-compliant.
The platform connects to over 100 CRM and help desk tools, including Salesforce, Hubspot, Zendesk, Slack, Monday.com, and more.
Yes, check out this case study with healthcare technology platform, Trusted Health, which was able to reimagine staffing and track performance using Aircall.
If you want to offer your customers superior phone support, call center software is indispensable. Without analytical insights, an effective call queue or routing system, and crucial CRM database syncing, customers will inevitably end up frustrated; left waiting on hold or repeating their issue to different agents.
Good call center software provides agents with customer call history and additional context, helps manage an omni-channel approach, or offers an array of useful organizational or timesaving features. Great call center software offers all of these services and more in an all-in-one solution.
There are many types of specialist call center software out there besides cloud phones systems. Some examples include workforce management software, help desk software, CRM solutions, task management software, software offering personalized voicemail, software that specializes in managing multiple communication channels through chatbots, etc. When these solutions are integrated with one another, your call center tech stack will be supercharged.
Some call center software providers offer on-premise solutions, which are useful for companies hosting their own data storage or operating over traditional phone networks. Cloud-based call center software, like Aircall, is usually offered by external VoIP providers through a SaaS subscription model.
Give patients a safe, helpful experience every time.
Discover how Aircall helps you build trust with patients, run more efficient support operations, and stay compliant.