Laurah Mwirichia
Content Lead
Laurah has led content creation, defining editorial strategy and managing the production of high-quality content, for over 10 years.
Articles by Laurah
TechWhat Every Business Should Understand About VoIP Security
July 8, 2020 · 8 Minutes
NewsIntroducing: The New Aircall App Marketplace
December 12, 2019 · 1 Minute
eCommerceHoliday E-Commerce Tips: How to Set Your Support Team Up for Success
November 26, 2019 · 14 Minutes
eCommerceYour Support Team’s Guide to Holiday eCommerce
November 22, 2019 · 7 Minutes
SupportHow to Build the Best eCommerce Customer Support Tech Stack
October 16, 2019 · 8 Minutes
SalesBurgers, Beer and B2B Sales: The Sales Discovery Process
October 7, 2019 · 4 Minutes
Customer HappinessThe Benefits of Using Slack for eCommerce Customer Support
September 20, 2019 · 4 Minutes
Customer HappinessElevating the Role of CX: What We Learned at Support Driven Expo
July 25, 2019 · 5 Minutes
Sales3 Steps to Improving Sales Productivity
July 19, 2019 · 3 Minutes
Sales3 Pillars of Mega-Successful Sales Prospecting Programs
June 20, 2019 · 3 Minutes
Product UpdateProduct Update: Setting Up Your Numbers
June 10, 2019 · 2 Minutes
Call CenterHow Much Does a Business VoIP Phone System Actually Cost?
June 3, 2019 · 6 Minutes
PartnershipsHow To Superpower Your Support Using Call Surveys and Conversation Reviews
May 21, 2019 · 4 Minutes
Customer HappinessProven Benefits of VoIP for Small Businesses With Big Plans
May 9, 2019 · 5 Minutes
Call CenterAfter-Call Work: What Is It and Why Is It Important?
April 3, 2019 · 6 Minutes
Customer SuccessHow to Build Customer Relationships That Last a Lifetime
March 20, 2019 · 5 Minutes
ManagementOnboarding Remote Workers: How to Do It Right
March 14, 2019 · 10 Minutes
Ready to build better conversations?
Aircall runs on the device you're using right now.