Articles by Miruna
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Customer HappinessHow to turn angry customers into happy brand promoters
April 28, 2016 · 3 Minutes)
Use CaseMeet Talkus.io, the next-generation help desk in Slack
April 25, 2016 · 2 Minutes)
Call Center23 call center KPIs worth tracking
April 22, 2016 · 13 Minutes)
Use CaseIs phone support dead for Millennials? Gametime doesnt think so
April 20, 2016 · 3 Minutes)
Customer HappinessChoose the Right Metrics for your Customer Support Funnel
April 15, 2016 · 7 Minutes)
Use CaseAzendoos use of the integration of Aircall and HubSpot
April 14, 2016 · 2 Minutes)
Customer HappinessHow to show empathy in customer service
April 7, 2016 · 5 Minutes)
Call CenterHow to boost call center excellence with the best 30 tips
April 5, 2016 · 5 Minutes)
Use CaseHow Artfinder easily manages 500,000 customers with Aircall and Help Scout
March 31, 2016 · 1 Minute)
Use CaseHow to get the most out of the integration of Aircall and Slack
March 23, 2016 · 3 MinutesCall Center20 best practices for call center agent training
March 17, 2016 · 9 Minutes)
Customer HappinessPhone customer support for beginners: the ultimate cheat sheet
March 1, 2016 · 6 Minutes)
Customer SuccessCustomer Success Tips From The Pros
February 24, 2016 · 5 Minutes)
Customer SuccessCustomer Success Hacks @ Optimizely
August 8, 2015 · 5 Minutes)
Use CaseHappiness hack: How to use content for customer success
July 31, 2015 · 4 Minutes)
Customer HappinessCustomer Success with Steli Efti of Close.io: “Be picky like youre on a date”
June 30, 2015 · 7 Minutes)
Customer SuccessCustomer Success tips from the pros: Getting Started [slides]
June 25, 2015 · 1 Minute
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