Sophie Gane

Senior Creative Copywriter

Sophie has been a copywriter for 10 years and has an MA in English from the University of Edinburgh.

Articles by Sophie

Tech

September 27, 2024

7 Minutes

5 Challenges of IVR Security & How to Solve Them

Tech

September 6, 2024

10 Minutes

Affordable VoIP Phone Systems for Small Businesses in 2024

Customer Experience

August 27, 2024

9 Minutes

A Guide to Omnichannel Contact Center Solutions + Top Options

Tech

August 22, 2024

8 Minutes

VoIP Phone Service: A Guide + Top Options in 2024

Call Center

August 20, 2024

9 Minutes

Optimize Your Inbound Contact Center With These Expert Tips

Call Center

August 16, 2024

8 Minutes

Call Center Workforce Management: Tips and Best Practices

Sales

May 23, 2024

6 Minutes

Your Sales Team’s Guide to New AI Regulations

News

May 14, 2024

2 Minutes

Aircall listed as inaugural partner in Twilio’s Marketplace

Support

April 24, 2024

2 Minutes

Aircall x HubSpot: Delivering for our Customers

News

April 17, 2024

2 Minutes

We’re Leaders in the G2 Spring Report 2024

Choosing the best automated phone system for small businesses

Operations Management

July 18, 2023

11 Minutes

The top automated phone systems for small businesses in 2025

Customer Experience

January 27, 2017

8 Minutes

Personalized customer service: How to deliver and drive loyalty

Customer Happiness

August 18, 2016

9 Minutes

Virtual assistant: how they can improve your customer service

Tech

Invalid Date

18 Minutes

Customer Communication Management Software: Features, Top Tools, and How to Choose the Right CCM Platform

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