Klaus

App overview

Klaus is a quality management solution that helps companies drive revenue through excellent customer service.

Leverage AI to pinpoint & fix gaps in your service before they become a problem. Automate quality management and achieve 100% coverage across agents, teams, BPOs, and languages. Collect more customer feedback through a fully customizable AI-powered CSAT survey solution.

Ultimately, using Klaus reduces churn, boosts CSAT, and results in better consumer reviews.

Klaus + Aircall: Key Benefits

Addressing issues early on is critical for customer satisfaction. Customer service is now a differentiator – optimize your service to attract & retain lifelong customers.

Klaus users report:

- Time spent on QA cut down by 70%

- Onboarded new support reps 2x faster

- Boosted CSAT survey response rate to 30% and beyond

Automate & scale your QM processes

- Use AI to pinpoint problematic cases and what needs your attention

- Automatic conversation sampling and discovery

- No more spreadsheets – ensure consistency with automatic review assignments

- Customize rating categories and scales

Spend less time on questionable results

- Identify which agents are underperforming or which parts of the customer experience are failing

- AI-enhanced trends & insights to improve on a department, team, or agent level

- Boost response rates with customizable feedback surveys and AI-powered analytics, so you know what drives customer loyalty

Engage your agents through continuous feedback & targeted coaching

- Track Internal Quality Score (IQS) & CSAT across support reps & teams

- Close the feedback loop with regular 1-1s and coaching sessions

- Collaboratively reinforce knowledge and encourage active learning

- Accelerate onboarding of new support reps