What is call transcription?

Call transcription turns speech into text — our AI transcribes call recordings and voicemails so managers and teams can read instead of listen, a must-have for Sales and Support teams monitoring quality.

What are the benefits of call transcription?

Transcription drastically cuts call review time — reading is faster than listening. Over time your transcript library becomes a searchable source of insight for onboarding, coaching, training, and monitoring.

How fast and accurately are calls transcribed?

Calls are transcribed immediately after they happen. It takes around 30% of the call duration for a transcript to become available, with an accuracy level of 85% or more.

How does call transcription work in Aircall?

Transcription is automatically enabled on supported numbers and languages (you can disable it if you wish). Click any part of the transcript to jump to the matching audio.

What are the supported transcription languages?

Transcription is currently available in English, French, and Spanish, with German coming soon — enable it on any Aircall number.

Call Transcription

Aircall's AI transcribes calls and voicemails for you so you can better ramp up reps and deliver world-class customer experience.

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Built for better communication

Explore how call and voicemail transcription work.

Call Transcription
Automatically transcribe your conversations with call transcription
With Aircall’s AI-powered voice transcription, easily go through call recordings and identify your talk-to-listen ratio, key moments, or competitor mentions.
A link to your recordings and transcriptions are logged in your CRM or help desk so you can quickly browse through deals and check details.
Call Transcription
Access accurate voicemail transcriptions
Work through your inbox faster by transforming your voicemails to text with our proprietary AI.
Easily skip to the important parts of each voicemail rather than losing time listening to every second of every voicemail.

Making the most of call transcription

Everything you need to get started with our call transcription software.

EXPLORE FEATURES

Smart playerFast forward, rewind, increase play speed, skip 10 seconds ahead, and visually identify speakers to quickly get to what matters.
Line configurationDecide which phone numbers get transcription, or not. Enable the main language for each number to ensure good coverage.
Proprietary AIOur data scientists continuously improve our proprietary machine learning engine to transcribe calls with a minimum of 85% accuracy.
Instant processingAircall transcribes calls immediately after they end, so you only have to wait for up to 30% of the call duration to access the transcript.
Share recordingEasily copy and share snippets of a conversation or the link to the full recording and transcript with call participants.
CRM/help desk asset linkAccess the recording and transcription directly from a link in your CRM or help desk. Directly jump from an account or contact to the call transcript to deliver coaching or get granular insights.