How is text messaging priced?

Inbound messaging is included free. Outbound is charged per SMS segment — in the US and Canada, 250 SMS and 50 MMS per user are included each month before rates apply.

Can I send and receive SMS messages internationally?

Aircall supports SMS between the US, Canada, UK, France, Germany, Australia, Austria, Belgium, Denmark, Finland, Ireland, the Netherlands, Poland, and Sweden — domestic messaging within those countries, not fully international.

Can I send and receive messages on a shared line?

Yes — shared lines get collaborative access to messaging, with an outbound limit of 20,000 segments per shared line in the US and Canada, regardless of how many users share it.

Will SMS conversations be logged in my CRM?

Yes, SMS conversations auto-log to HubSpot and Salesforce V3, so your team always has the full conversation history alongside call activity.

What is a business text messaging service?

A business text messaging service lets your team send and receive SMS and MMS from the same number you call from — with history, CRM logging, and notifications available across Desktop, iOS, and Android.

How can I send text messages from my business?

Open the Aircall app, select the number you want to message from, start a new conversation with your contact, and send — the same interface you already use for calls.

Business text messaging

Send and receive SMS and MMS to connect with prospects and customers in a more personalized way, and meet them where they are.

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Meet your customers where they are with SMS & MMS

Three ways text messaging builds better conversations.

EXPLORE FEATURES

Faster resolutionMessages get higher open rates than email. Schedule and confirm meetings on the go, resolve issues in real time, and always stay top-of-mind for customers.
Personalized communicationsBuild trust with your customers by communicating with them in a direct, familiar way — voice, text, images, or PDFs, whichever channel they prefer.
Voice and text in one placeView your calling and messaging history in one place. Send and receive messages from Desktop and Mobile, and log them in your CRM for a full 360° view.