The 7 best CloudTalk alternatives in 2025

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So, you've been looking at CloudTalk, a contact centre management solution, but you're not sure you're ready to invest yet. We get it. CloudTalk has some limitations, like minimal app integrations and spotty call quality.

Your job is to ensure that your sales and customer support teams have the best tools to perform at their peak. You need a communication platform that not only meets but exceeds your expectations, providing seamless integration, reliable performance, and insightful analytics.

We're here to give you more context about what CloudTalk can do and also share 7 CloudTalk alternatives that can help, providing a comprehensive comparison of these platforms.

TL;DR

Aircall: Best for businesses of all sizes needing a scalable solution for customer service and sales

• AI-powered conversation intelligence, automated calling, call recording, multi-line Power Dialer, CRM integration, disposition logging, caller ID

• 200+ integrations, including HubSpot, Salesforce, ActiveCampaign, Microsoft Teams, and Slack

• From $30/month/user

Dialpad: Best for teams wanting to use AI technology to streamline communication

• VoIP services, artificial intelligence, interactive voice response, a power dialer, reports and analytics, video conferencing, virtual receptionist

• 70+ integrations, including Copper, Google Workspace, Microsoft Dynamics 365, Salesforce, and Slack

• From $15/month/user

Talkdesk: Best for companies looking to build stronger customer journeys

• Click-to-call, automatic call distributor (ACD), automated workflows, call monitoring

• 60+ integrations, including Microsoft Teams, Salesforce, Slack, Zendesk, and Zoom

• From $85/month/user (minimum three year commitment)

8x8: Best for larger teams with complex communication infrastructures

• Auto-attendant, team messaging, voicemail to email, call management

• 60+ integrations, including HubSpot, Microsoft Dynamics, Microsoft Teams, and Salesforce

• Contact sales for a quote

RingCentral: Best for businesses looking for an entirely remote setup

• Visual voicemail, team messaging, business phone or toll-free numbers, document sharing, video meetings

• 300+ integrations, including Google, Microsoft, and Slack

• From $20/month/user

JustCall: Best for businesses that rely on SMS marketing and communication

• Inbound and outbound calling, sales dialer, SMS workflows, multi-level IVR, AI functionality

• 100+ integrations, including ActiveCampaign, HubSpot, Pipedrive, Slack, and Salesforce

• From $29/month/user

Five9: Best for large businesses looking for omnichannel capabilities

• SMS/MMS, email, inbound/outbound calling, workflow automation, video calling, employee engagement

• 80+ integrations, including Microsoft, Oracle, Salesforce, ServiceNow, and Zendesk

• Contact sales for a quote

What is CloudTalk?

CloudTalk is a cloud-based call centre solution aiming to simplify communication for customer support and sales teams. While it offers features like call routing and CRM integrations, it's not the only option on the market. Here's a breakdown of CloudTalk's features, integrations, pricing, and main use cases.

CloudTalk features

CloudTalk features include the following:

• Call routing

• Interactive voice response (IVR)

• Call recording and monitoring

• Analytics dashboards

These features effectively help you manage both inbound and outbound calls, providing essential insights into call performance and customer interactions.

CloudTalk integrations

CloudTalk integrates with 50+ CRM, helpdesk, eCommerce, sales automation, and business intelligence tools. The platform now offers Microsoft Teams and HubSpot integrations, with an upcoming Google Sheets integration. However, it still lacks popular integrations like Slack. Other integrations include Lemlist and Prestashop, alongside established partners like Zendesk, Pipedrive, Salesforce, Intercom, and Zoho CRM.

CloudTalk pricing

CloudTalk offers several pricing tiers starting from $25/month/user (source). Unfortunately, CloudTalk doesn't offer any free plans, though you can sign up for a free 14-day trial. You can also add in AI Conversation Intelligence for additional cost.

CloudTalk main use cases

CloudTalk is primarily used for:

• Customer engagement: Improving customer interactions through optimised call handling and tracking

• Sales intelligence: Providing insights into sales calls to help improve team performance and strategy

• AI collaboration: Using AI to streamline communication processes and improve operational efficiency

The 7 best CloudTalk alternatives

When exploring alternatives to CloudTalk, look for solutions that offer enhanced features, better integrations, and more reliable performance. Let's look at some of the top CloudTalk alternatives on the market.

Feature Comparison: CloudTalk vs. Alternatives

1. Aircall: Best for businesses of all sizes needing a scalable solution for customer service and sales

If you like CloudTalk's pricing, but want more features, integrations, and better call reliability, try Aircall! Perfect for call centres or sales and support teams, Aircall’s cloud-based phone system boosts productivity and helps you meet business goals.

Powerful analytics and real-time insights let you track performance and make smarter decisions, while extensive integrations simplify workflows. Plus, Aircall’s top-tier call quality ensures reliable sales and support interactions.

What makes it a good alternative to CloudTalk?

Aircall offers advanced features and over 200 integrations, far surpassing CloudTalk's 50+. Its user-friendly interface, reliable call quality, and productivity-boosting tools ensure efficient communication. Aircall integrates seamlessly into your tech stack to streamline workflows and manage data effectively.

Features, integrations, and pricing:

• Features: AI Assist, AI Voice Agent, Call Queuing, Queue Callback, Call Recording, Unlimited Concurrent Calls, Power Dialer, Smart Routing

• Integrations: 200+ integrations, including HubSpot, Salesforce, ActiveCampaign, Microsoft Teams, and Slack

• Price: From $30/month/user (source)

You don't have to trust our word - see for yourself how Aircall can help you boost revenue and build better customer relationships - sign up for a free 7-day trial.

2. Dialpad: Best for teams wanting to use AI technology to streamline communication

Dialpad is a unified communications platform that connects your teams through voice, video, messages, and online meetings. It provides advanced AI features to streamline your business communications and improve productivity.

What makes it a good alternative to CloudTalk?

Dialpad is a solid CloudTalk alternative due to its advanced AI features like contact centre chatbots, sales coaching, and call intelligence with detailed call analysis. Users praise its minimal setup and intuitive interface, making Dialpad a dependable choice for businesses looking for an efficient communication solution with strong AI capabilities.

Features, integrations, and pricing:

• Features: VoIP services, artificial intelligence, interactive voice response, a power dialer, reports and analytics, video conferencing, virtual receptionist

• Integrations: 70+ integrations, including Copper, Google Workspace, Microsoft Dynamics 365, Salesforce, and Slack

• Price: From $15/month/user (source)

See our Aircall vs. Dialpad comparison for more information.

3. Talkdesk: Best for companies looking to build stronger customer journeys

Talkdesk is a cloud-based call centre solution that helps businesses improve customer satisfaction while reducing customer support costs with AI-powered features and comprehensive customer journey tools.

What makes it a good alternative to CloudTalk?

Talkdesk's AI-powered features like automated customer responses, conversation summaries, and instant information retrieval reduce the strain on live agents. Its Workspace Designer allows for easy deployment of custom user interfaces with minimal IT involvement, and users appreciate its intuitive interface and advanced call-handling features.

Features, integrations, and pricing:

• Features: Call centre software, advanced routing, call monitoring and reporting, agent workspaces, AI automation

• Integrations: 60+ integrations, including Microsoft Teams, Salesforce, Slack, Zendesk, and Zoom

• Price: From $85/month/user (source) with minimum three-year commitment

See our Aircall vs. Talkdesk comparison for more information.

4. 8x8: Best for larger teams with complex communication infrastructures

8x8 is a cloud-based business phone system service provider that combines video conferencing and messaging capabilities with advanced call management features, designed for larger organisations.

What makes it a good alternative to CloudTalk?

8x8 is a strong alternative to CloudTalk due to its advanced features like auto-attendants, smart call routing, call recording, and queuing. It also offers video conferencing, meeting recording and transcripts, team messaging, and file sharing. Designed for larger teams, 8x8 supports unlimited users and provides versatility for teams to customise the platform to their specific needs.

Features, integrations, and pricing:

• Features: Auto-attendant, team messaging, voicemail to email, call management, omnichannel routing, high-volume messaging

• Integrations: 60+ integrations, including HubSpot, Microsoft Dynamics, Microsoft Teams, and Salesforce

• Price: Contact sales for quote (no public pricing available)

See our Aircall vs. 8x8 comparison for more information.

5. RingCentral: Best for businesses looking for an entirely remote setup

RingCentral is a unified cloud-based business phone system that supports team messages, video conferences, and phone calls, specifically designed for remote and distributed teams.

What makes it a good alternative to CloudTalk?

RingCentral is a good alternative to CloudTalk due to its unique features like distributed call recording, agent performance tracking, and customisable dashboards. Users appreciate RingCentral's versatility, as it doubles as call recording software and comes with a digital voice logging system, call tracking software, and a predictive dialer - perfect for remote work environments.

Features, integrations, and pricing:

• Features: Visual voicemail, team messaging, business phone numbers, document sharing, video meetings, omnichannel contact centre

• Integrations: 300+ integrations, including Google, Microsoft, and Slack

• Price: From $20/month/user (source)

See our Aircall vs. RingCentral comparison for more information.

6. JustCall: Best for businesses that rely on SMS marketing and communication

JustCall is a cloud-based phone system designed to help businesses get phone numbers and make, receive, and track calls, with a particular strength in SMS and messaging capabilities.

What makes it a good alternative to CloudTalk?

JustCall surpasses CloudTalk with its great customer support and unique features - each new user receives a live demo to ensure they get maximum value from the product. JustCall also offers powerful bulk SMS/MMS capabilities, allowing users to create contact lists and schedule SMS campaigns. The SMS Bot feature automates responses to incoming messages based on user-defined rules.

Features, integrations, and pricing:

• Features: Inbound and outbound calling, sales dialer, SMS workflows, multi-level IVR, AI functionality, bulk messaging

• Integrations: 100+ integrations, including ActiveCampaign, HubSpot, Pipedrive, Slack, and Salesforce

• Price: From $29/month/user (source)

See our Aircall vs. JustCall comparison for more information.

7. Five9: Best for large businesses looking for omnichannel capabilities

Five9 is an all-in-one cloud contact centre solution for inbound, outbound, blended, and omnichannel contact centres worldwide, designed for enterprise-level operations.

What makes it a good alternative to CloudTalk?

Five9 is a strong alternative to CloudTalk due to its exceptional omnichannel capabilities, AI-powered intelligence, and data-rich insights. Five9 is ideal for large, blended contact centres, offering top-tier features like conversational AI, global voice and VoIP, and comprehensive omnichannel support. Its gamification for agents, open API, and extensive integrations make it a powerful choice for enterprises.

Features, integrations, and pricing:

• Features: SMS/MMS, email, inbound/outbound calling, workflow automation, video calling, employee engagement, omnichannel routing

• Integrations: 80+ integrations, including Microsoft Teams, Oracle, Salesforce, Slack, and Zendesk

• Price: Contact sales for quote (no public pricing available)

See our Aircall vs. Five9 comparison for more information.

What to look for in a CloudTalk alternative

When looking for an alternative to CloudTalk, it's important to focus on the features and capabilities your business needs from a cloud-based phone system. From a more robust set of integrations and advanced features to superior call quality and scalability, focusing on these key factors will guide you toward the right choice for your team's needs.

You want a low-cost way to integrate your voice with other essential business tools

CloudTalk now supports Microsoft Teams and HubSpot integrations, with 50+ integrations available. However, many features and key integrations, like Salesforce, are only accessible with higher-tier plans such as the Essential plan or above.

For more integration options without the premium cost, consider alternatives like Aircall. With 200+ integrations included in all plans, Aircall connects to tools like Slack, Microsoft Teams, Salesforce, HubSpot, Pipedrive, Zendesk, Intercom, Freshdesk, ActiveCampaign, and Mailchimp. You can also streamline workflows with Zapier, Make, and custom webhooks—no hassle required.

With so many native connections, your team can:

• Log calls, notes, and dispositions directly in your CRM, automatically

• Trigger workflows (like creating tickets or updating deal stages) the moment a call ends

• Sync call recordings and transcripts to customer profiles for faster follow-ups

• Surface caller context instantly with screen pop before you say “hello”

• Unify analytics across tools for a single source of truth

That means less manual work and more time selling, serving, and scaling!

You need rock-solid call quality and reliability

Dropped calls hurt relationships. If you’ve experienced jitter or latency, explore platforms that invest heavily in global infrastructure and quality of service. Aircall’s distributed architecture and carrier partnerships help ensure clear audio and reliable uptime, while RingCentral and 8x8 bring global PSTN coverage for teams spread across regions. Five9 also shines for enterprise-grade reliability across omnichannel environments.

You’re scaling fast and need features that grow with you

Your team might start with simple call routing, then quickly need queue callbacks, advanced analytics, and AI features. Look for providers with:

• Scalable pricing and seat management

• Unlimited concurrent calls and flexible number management

• Power dialers and smart routing for high-volume sales teams

• AI assistance for note-taking, summarisation, and coaching

Aircall, Dialpad, and Talkdesk each offer strong AI capabilities that help teams work faster—from real-time insights and post-call summaries to intelligent suggestions that shorten ramp time for new reps.

You want AI that actually saves time (not adds complexity)

AI should make your day easier. Dialpad and Talkdesk include robust AI for sentiment analysis, call summaries, and coaching. Aircall’s AI Assist and AI Voice Agent capture notes, automate after-call wrap-up, and even handle FAQs—freeing your team to focus on high-value conversations. Five9 layers in conversational AI for large, blended contact centres that need automation at scale.

You rely on messaging and omnichannel support

If SMS is central to your outreach, JustCall stands out with bulk SMS/MMS, workflows, and bots that keep conversations moving 24/7. If your customer journey spans voice, email, chat, and social, Five9 and RingCentral deliver strong omnichannel capabilities with deep reporting and workforce engagement tools.

How to choose your CloudTalk alternative

To land on the right solution, map your needs to capabilities:

1) Integrations: Make a shortlist of your must-have tools (CRM, help desk, analytics, messaging) and confirm native integrations. Aircall leads with 200+ options across plans. 

2) Reliability: Ask vendors about global infrastructure, QoS measures, and reported uptime. Request call quality tests or trial accounts. 

3) AI and automation: Identify time-consuming tasks (note-taking, wrap-up, routing, coaching) and pick the platform that automates them best for your use case. 

4) Scalability: Check for features like unlimited concurrent calls, advanced routing, and queue callbacks as you add seats and teams. 

5) Analytics: Ensure you can track the metrics that matter—first-call resolution, handle times, conversion rates—and export data to your BI stack. 

6) Total cost: Compare plan tiers, integration availability, and potential add-on fees. Transparent pricing prevents surprises as you grow.

Why Aircall stands out on integrations

If integrations are at the top of your list, Aircall makes it easy to plug voice into your workflows without extra admin overhead.

• CRM and sales stack: Salesforce, HubSpot, Pipedrive, Microsoft Dynamics, Zoho—log calls, sync contacts, and trigger follow-ups automatically. 

• Support tools: Zendesk, Intercom, Freshdesk, Kustomer—create or update tickets, attach recordings and transcripts, and surface history instantly. 

• Productivity and collaboration: Slack, Microsoft Teams, Google Workspace—push call events, notifications, and summaries right where teams work. 

• Marketing and automation: ActiveCampaign, Mailchimp, Klaviyo, Zapier, Make—bridge voice insights into campaigns and automations in minutes. 

• Data and BI: Webhooks and APIs let you stream call data into your data warehouse for deeper analysis.

The payoff is huge: faster ramp for new reps, fewer manual tasks, and consistent data across your stack. Teams report shorter response times, higher connection rates, and clearer visibility across the customer journey.

Aircall: The AI platform that powers your next win

CloudTalk is a capable starting point, but your team deserves a platform that scales with your goals—more integrations, stronger call quality, and AI that speeds up every interaction. Whether you want Aircall’s 200+ integrations and dependable performance, Dialpad’s AI-first approach, Talkdesk’s enterprise automation, 8x8’s global flexibility, RingCentral’s remote-ready stack, JustCall’s SMS muscle, or Five9’s omnichannel engine, there’s a perfect fit waiting.

Your next step:

• List your top 5 requirements (integrations, AI, analytics, reliability, channels). 

• Shortlist 2–3 providers from this guide that match those needs. 

• Start a free trial or request a demo to test call quality, workflows, and reporting with real scenarios.

Ready to see the difference? Book a demo with Aircall today and discover how we can help your team connect faster, serve better, and grow smarter.

Published on October 3, 2022.