Business phone features built for a better kind of conversation

See what’s inside the Aircall phone system

Phone System Features

Collaboration

Call Center Features

Productivity

Analytics

Integration Features

Phone System Features

Toll-Free Numbers

Instantly create toll-free numbers in your local area code or any country in which your business operates.

International Numbers

Claim local and international numbers for your business in 100+ countries — even if your team works a continent away.

Call Conference Solution

Make it a collaborative conversation using Aircall’s call conference feature. Host a total of five people in the same live conference call with Aircall’s VoIP calling solution.

Business Hours

Set customised schedules to confirm when you can receive calls from your prospects and customers.

Voicemail

Record, upload or write the script for a customised message to greet customers and prospects when you’re away.

Call Routing

Direct your customers to the right teammate every time by customising your call distribution.

Interactive Voice Response (IVR)

Set up a smart IVR directory that automatically guides callers to the correct team on their first try.

Extensions

Assign everyone on the team a personalised three-digit extension their colleagues can quickly dial.

Blocklist Numbers

Eliminate spam callers and bots so you can focus more on the conversations your business cares about.

Virtual Call Center

Find all your numbers and your users in one place, even if they’re all over the globe.

Business Text Messages - SMS & MMS

Use business text messages for a faster way to connect with customers and prospects. Easily manage SMS, MMS & Voice conversations from Aircall.

Collaboration

Shared Contacts

Create and share selected contacts with your team so everyone can follow the conversation.

Warm Transfer

Give your teammates the option to quickly speak to one another before transferring a live call.

Shared Call Inbox

Get a complete perspective of calls that require a follow-up and archive old assignments as you go.

Call Commenting & Assignment

Assign a call to a teammate, leave them an explanatory comment, and the call will pop up on their to-do list.

Call Center Features

Real-Time Modifications

Toggle your system settings at any time, including adding new numbers or users in a single click.

Call Queuing

Give inbound callers the option to remain in queue until one of your agents is available to talk.

Ring Groups

Route calls to teams grouped by location, language, skill, or any other parameter you’d like.

Parallel Calls

Put your current conversation on hold and simultaneously start a separate call with a third party.

Unlimited Concurrent Calls

Take or place as many calls as you would like — simultaneously — on the same phone number.

Queue Callback

Give callers the power to opt out of a waiting line and receive your outbound reply at a later time.

Time and date-based routing

Provide continuous service on public holidays, and during and after business hours. Customise call flows based on holidays, peak hours, and downtime to reduce your percentage of missed calls.

Call Recording

Review call recordings to help confirm details, monitor quality, and guide training sessions.

Pause-Resume Recording

Keep your callers’ sensitive information secure by temporarily pausing call recording as needed.

Conversation Center

Drive sales and customer support performance with a filterable log of all calls and voicemails, and one click access to all call recordings and transcripts.

Productivity

Call Transcription

Aircall’s AI transcribes calls and voicemails for you so you can better deploy your team and deliver world-class customer experience.

Desktop Notifications

Get incoming call alerts sent to your screen and start the conversation by clicking the banner.

Ring on Speakers

Reduce your missed call rate by ensuring all inbound calls ring loud and clear in your workspace.

Click to Dial

Save minutes every day by launching calls in the Aircall app with a single click.

Forward-to-Phone

Stay in touch even when your office is out of reach by forwarding calls to your mobile device.

Custom Filters

Search and sort through categorised calls to find the exact conversation you are looking for.

Call Tags & Disposition Codes

Tag calls to give your team all the context it needs for smart decisions and smooth follow-ups.

After-Call Work

After a call, give your team the time to tag, assign, and prepare for the next conversation.

Power Dialer

Make calls in rapid succession with a powerful sales dialer that automatically adds numbers from any webpage.

Business Phone App for Mobile

Our new business phone app is packed with the powerful Aircall features our users love into a device that fits in your pocket.

Analytics

Call Analytics

Keep track of all your call metrics — such as wait time, missed call rate, and call volume — in one place.

Live Monitoring

Access end-to-end real-time visibility of your business-critical metrics to efficiently manage your service level, identify opportunities to improve team performance, and optimise staffing. All from one unified interface.

Call Coaching & Whispering

Bring smarter training and in-the-moment assistance to your team with our advanced call coaching and whispering features.

Analytics+

An indispensable tool for data-driven sales and support leaders, Analytics+ combines KPIs structured around your critical business objectives with unlimited history, advanced filtering, and powerful drill-down capabilities.

Integration Features

Computer Telephony Integration (CTI)

Our one-click CTI lets you customise workflows, improve team productivity, and boost customer experience.

Webhooks & API

Every business has unique needs. Use our REST API and Webhooks to create customised workflows between Aircall and your tech stack.

Contact Synchronization

Build your network of shared contacts via Google Apps, CRM or PieSync imports.

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