Ada

App overview

Ada provides a platform for businesses to onboard, manage, and coach an AI Agent that resolves the majority of customer service enquiries with minimal effort – across channels and languages.

Aircall & Ada

Combine Aircall’s phone system with Ada’s AI Agent to automatically resolve customer service enquiries over the phone, reducing abandoned call rates and waiting times. When human support is required, Ada can either request a callback or seamlessly route the call to an agent queue in Aircall, passing context to agents to reduce effort and ensure a quick resolution.

• Onboard a top-performing AI Agent in minutes

  Connect your AI Agent to your knowledge base to instantly start resolving customer service enquiries over the phone. Customers can speak naturally and your AI Agent will answer their questions, reducing waiting times and abandoned call rates for customers who require human support.

• Seamlessly transfer calls to human agents

  Your AI Agent can transfer the call to a specialist human when more help is needed, complete with ticket context to prevent customers from having to repeat themselves. Your AI Agent can also schedule a callback if agents are busy, eliminating waiting times.

• Connect to business systems and take action for customers

  Connect your AI Agent with other business systems like your CRM or OMS (no code required) so it can perform tasks, such as looking up an order or increasing a credit limit. Assist your customers with more complex enquiries to maximise your automated resolutions.

• Measure performance and improve content with AI insights

  Your AI Agent reads every word of your customer transcripts to identify the biggest opportunities for improvement. Ada aggregates insights into reporting and analytics that are relevant not only for your customer service team, but for your entire company.