Crisp

Crisp is an all-in-one multichannel customer support software for SMBs around the world

"Aircall's Crisp integration enables agents, sales reps, and marketers to centralize their phone calls workflow into one shared inbox to improve customer experience, productivity and customers' knowledge on the entire lifecycle.

How to integrate a phone system into a shared inbox

Crisp all-in-one platform offers a wide variety of integrations, dedicated features, and APIs to put your customers at ease. The phone system integration that Crisp has built enables customer support team, sales team and marketers to have better context about who's calling, while centralizing all the details about the call itself in one central place. "

Crisp & Aircall key benefits:

Improve call center management

Aircall cloud-based phone system has been deeply integrated into Crisp so you can handle phone calls straight from your shared inbox. Your teams can now focus on interacting with your customers instead of filling out data manually. Much more than a phone call center, Crisp will help you to benefit from a multichannel contact center that will centralize inbound messages from all channels across your activity, combined with data from multiple sources.

Forget about poor call center experiences

Delightful customer experiences start with personalized, unique, and efficient interactions with your leads and customers. Our call center software integration for shared inbox helps your customer service teams to get contextualized data about the people you’re having a call with.

Answer phone calls from one central place

Dial a phone number and start a phone call with your customers around the world straight from your team inbox. You can also answer phone calls from Crisp to benefit from all the amazing features that are available at your fingertips. You'll never have to switch tools anymore."