Konnect Insights

Konnect Insights is an omni-channel customer experience management platform that helps brands to listen to the conversation from the publc web and social media, learn from these conversations, engage with the customers and make them happier.

Aircall + Konnect Insights key benefits:

Social Listening from all public web channels and authenticated social media and messaging channels.

Konnect Insights unifies various customer care touchpoints, right from social media queries to app reviews to emails and chats.

Engaging with customers on all these channels and resolving their queries.

Call center integration is also an integral part of the unified CxM and that is where Aircall integrations plays a major role. The service agents can place the calls within Konnect Insights interface and they can also receive the calls.

Data driven insights based on the data such as sentiment, classification, campaign insights.

This integration offers a one view of the customer to the agents and helps in resolving the customer queries faster, reducing TATs and achieving better SLAs and CSats