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Customer stories

Customer stories

True tales of how our customers grew closer to theirs.

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Customer stories

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Alternative Airlines
Alternative Airlines

Alternative Airlines

Travel, Hospitality & Leisure

“We started using Aircall in January 2020, just a couple of months before the pandemic hit. It was perfect timing -I don’t know how we would have effectively serviced our customers otherwise. Aircall expertly saved us”.

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Adyen
Adyen

Adyen

Financial Services & Insurance

“Aircall’s startup mentality and tech-first approach was something we recognised... We understand the ‘no is not an answer’ mindset!”

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How Qred Bank scaled customer service across multiple markets with Aircall
Qred
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Qred

Support

As Qred expanded into new markets, managing customer service across multiple countries became a challenge. To maintain high-quality customer support while scaling, Qred turned to Aircall.

How Phorest Uses Aircall to Boost Flexibility and Productivity
Phorest
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Phorest

Support

Find out how Phorest teamed up with Aircall to transform its business and focus on business-critical tasks.

How CleanCloud Used Aircall to Scale Their Team and Turbocharge Their Mission
CleanCloud
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CleanCloud

Sales

Software solution CleanCloud needed to scale and optimise its sales team. To do so, and keep their mission intact, the team turned to Aircall to retain oversight and drive productivity.

How The Insurance Surgery Boosts Call Efficiency by 50% with Plecto & Aircall
The Insurance Surgery
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The Insurance Surgery

Sales & Support

Since 1999, The Insurance Surgery has established itself as a leading life insurance broker whose team of experts specializes in providing bespoke coverage to high-risk individuals with pre-existing medical conditions across the United Kingdom.

How Swoop’s Data-Led Sales and Support Strategy Creates Standout Experiences
Swoop Funding
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Swoop Funding

Sales & Support

We talked to Swoop Funding to get a deeper understanding of how its sales and support teams use Aircall to create impactful customer experiences.

How Aircall supports GetGround’s start-up journey
GetGround
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GetGround

Sales

Discover how Aircall is helping the growing team of GetGround with a phone system that meets its needs and adapts to its pace of change.

How Aircall became ‘the backbone’ of Balance VA’s business
Balance
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Balance

Sales & Support

“For Balance, Aircall is not just a tool to manage outbound or inbound calls. We’re a call centre. It’s not simply a question of ‘Is Aircall useful, and how?’ – Balance is actually more of an example of what it looks like to build a business on Aircall. In short, it’s the backbone of our business.”

Transforming the Business Insurance Experience with Aircall’s Unified Phone System
Superscript
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Superscript

Sales & Support & Customer Success & Operations

Superscript needed an easy-to-implement and cost-effective phone solution. Find out how Aircall helped them stay connected.

How Plexus uses Aircall to Harness Data and Maximize Team Productivity
Plexus
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Plexus

Sales

: Find out how Plexus uses Aircall to monitor team performance and create a positive and memorable experience for its customers.

How Trussle Transformed Their Customer Experience With Aircall and HubSpot
Trussle
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Trussle

Support

Trussle's Head of Customer Experience shares how his team is taking huge strides in improving customer experience and why Aircall and HubSpot are a central part of that plan.

How Aircall Helps Fixter Improve the Car Maintenance Experience
Fixter
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Fixter

Support

Fixter simplifies car maintenance by using Aircall’s business phone system to deliver a satisfying customer experience and create valuable feedback loops.

Aircall Helps SumUp Increase Outbound Calling by 30%
SumUp
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SumUp

Sales

“We are getting tremendous feedback from agents using Aircall. As a result, our phone-based activity has increased by 30%, and that should naturally be reflected in our sales figures.”

How Aircall helped Alternative Airlines navigate the ‘new normal’
Alternative Airlines
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Alternative Airlines

Support

“We started using Aircall in January 2020, just a couple of months before the pandemic hit. It was perfect timing -I don’t know how we would have effectively serviced our customers otherwise. Aircall expertly saved us”.

How Aircall helped Refract increase its call activity by 30%
Refract
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Refract

Sales

“From the five minutes it takes to set Aircall up, you can immediately start analysing calls – it’s extremely cool to see how quickly you can get started.”

Giving voice to the community
Stretford Public Hall
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Stretford Public Hall

Support

“We’re providing valuable data up the chain of command. They want to know that we're doing a good job, and they want to know how much demand there is for our services.”

Global Shares has simplicity at its core – and that’s why Aircall was a perfect match
Global Shares
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Global Shares

Sales

“As soon as I saw it, I thought: this is really simple, straightforward and slick. You’ll find a lot of tools that claim to do what Aircall does, but in reality their technology can’t compete. Aircall not only has the tech capabilities, it’s also extremely easy to use.”

How MyTutor Uses Aircall to Provide Friction-Free Customer Service at Scale
MyTutor
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MyTutor

Customer Success & Sales

We want to be able to put data, and the customer-centricity of a support channel powered by data, at the very heart of our operational offering.”

How Lynk Uses Aircall with HubSpot to Scale Global Communication
Lynk
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Lynk

Sales & Support & Customer Success

Lynk uses Aircall’s HubSpot integration to scale knowledge worker recruitment and global customer communication.

With a Call Volume Increase of 45%, Disciple Media Uses Aircall to Boost Sales and Create a Stronger Customer Experience
Disciple Media
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Disciple Media

Sales

Using Aircall’s business phone system, Disciple Media boosts sales call volume by 45%.

Mail Manager Increased Their Impact by Leveraging Aircall and Their HubSpot and Gong Integrations
Mail Manager
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Mail Manager

Sales

“The Aircall HubSpot integration is the best I’ve ever seen.” ⸺ Ed Sharp, Mail Manager Sales Operation Manager

How Aircall improved Sales Confidence’s outbound activity by 40%
Sales Confidence
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Sales Confidence

Sales

“As a business led entirely by our phone system, I was worried that call quality would dip as we all began to work remotely. In that sense, VoIP put all my fears to rest. Aircall surpassed all my expectations.”

How Adyen’s Customer Support Simplifies Global Payments With Aircall + Zendesk
Adyen
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Adyen

Support

“Aircall’s startup mentality and tech-first approach was something we recognised... We understand the ‘no is not an answer’ mindset!”

How HubSpot + Aircall Help Trekksoft Attract the Right Clients
Trekksoft
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Trekksoft

Sales

"We don’t have an office building filled with an unlimited sales team. We have dedicated business development staff who prefer to take a personal approach in understanding each supplier’s business."

Ready to build better conversations?

Aircall runs on the device you're using right now.

Get free access