Blog
5 customer support job descriptions to build an all-star team
As a field and as a department, customer support is no longer relegated to the kids table. Customers are afforded more options than ever, and as a result, their expectations in...)
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SalesHunting vs. Farming Customers: A virtuous cycle between Sales and Success teams
May 15, 2017 · 11 Minutes)
Call Center4 Ways a Collaborative Phone Solution Will Benefit Your Customers
May 11, 2017 · 8 Minutes)
Customer HappinessWeWork brings Aircalls call center software to their brand new Services Store
May 9, 2017 · 1 MinuteBrowse all articles
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SupportHow to Recruit Your First Customer Support Employee
May 5, 2017 · 8 Minutes)
Customer HappinessHow To Empower Your Team When Youre Working across Time Zones
April 19, 2017 · 7 Minutes)
Product UpdateBoost Your After-Call Work with Aircall’s “Wrap-Up Time” Feature
April 14, 2017 · 1 Minute)
Call CenterHow to Scale Customer Support without Growing Pains
April 12, 2017 · 8 Minutes)
Customer HappinessWill AI Kill the Customer Service Star?
April 7, 2017 · 7 Minutes)
Customer HappinessCustomer Perceived Value: Understanding What Appeals to the Consumer
April 6, 2017 · 8 MinutesDesk.com Gets a Revamped CTI Integration with Aircall
A help desk is necessary to any company wishing to streamline their customer support processes. As a tool, it addresses all support and assistance needs and helps your support team...)
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Product UpdateWarm Transfer Is Now Available to All Aircall Users!
March 29, 2017 · 2 Minutes)
Customer SuccessHow to Create a Customer Journey Map and Improve CX
March 27, 2017 · 10 Minutes)
Customer SuccessWhy You Need to Start Customer Journey Mapping
March 24, 2017 · 8 Minutes)
Customer HappinessWhy Customers Churn and What to Do about It
March 17, 2017 · 6 Minutes)
Product UpdateIntroducing The Revamped Aircall Zendesk Integration
March 15, 2017 · 3 Minutes)
Call CenterWhat is call routing? Strategies and benefits explained
March 14, 2017 · 11 Minutes
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