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Articles by Emily
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FeaturesImplement These 5 Customer Experience Analytics to Upgrade Your Call Center
July 6, 2022 · 9 Minutes)
NewsTotal Economic Impact™ Study Finds That Switching to Aircall Can Produce 373% ROI
May 31, 2022 · 1 Minute)
Startup JourneyMeet Helen Cheuck: The Lead Behind Aircall’s Diversity Strategy
May 18, 2022 · 6 Minutes)
Customer HappinessDoes NPS Equal Customer Happiness? Our Customer Care Team Weighs In
March 28, 2022 · 4 Minutes)
NewsRedefining Customer Satisfaction the Sales Approach—One Call at a Time
March 15, 2022 · 1 Minute)
SalesThe Key to Scaling Your Sales Team? Focus on Professional Development
March 9, 2022 · 4 Minutes)
NewsHow Are Customer Experience and Customer Happiness Linked?
March 7, 2022 · 4 Minutes)
SalesUpgrading Your Sales Process Is as Simple as Highlighting Your Product Value
March 2, 2022 · 4 Minutes)
NewsJust In: Aircall Announces a Strategic Investment from HubSpot
February 23, 2022 · 1 Minute)
SalesOur Guide to Developing a Personalized Sales Approach
February 16, 2022 · 5 Minutes)
SalesLead Nurturing in the B2B World: Best Practices From Experts at Aircall Teamleader
February 9, 2022 · 3 Minutes)
Call Center6 Tips to Supercharge Your Outbound Calls Strategy
January 31, 2022 · 5 Minutes)
SupportOur 3-Step Guide to Managing Global Support Teams
January 10, 2022 · 4 Minutes)
Operations ManagementThe Expert-Led Strategies You Need to Retain Top Tech Talent During the Great Resignation
January 5, 2022 · 5 Minutes)
TechWhy Product Managers Are Using SMS Business Texting
December 29, 2021 · 2 Minutes)
Customer HappinessA Work Phone Isn't a Perk for Sales Teams Anymore—Heres Why
December 22, 2021 · 4 MinutesManagementWhy the New Year Is the Best Time to Rethink Your Hiring Strategy
December 17, 2021 · 3 Minutes
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