What is queue callback?

Queue callback — also called automatic callback — lets customers request a callback instead of waiting on hold. They simply press the star key to opt out of the queue and continue their day.

How does automatic callback work?

Through Aircall's CTI, customers press * to request a callback. Their number is automatically logged, agents receive a notification in their Aircall interface, and can click to initiate the call back.

What are the advantages of automatic callback?

Automatic callback reduces wait time for clients, increases call response rate, and lets agents focus on the conversation at hand instead of worrying about customers left on hold.

How do I activate automatic callback?

Available on the Professional Plan or a custom plan that includes it: sign in to your dashboard, select a number, open Settings, scroll to 'Callback request,' and activate the toggle — then update your hold messages.

How to optimise queue callback?

Pair queue callback with call queuing, time-based routing, call forwarding to mobile, shared call inbox, and call recording for a complete, well-rounded call handling strategy.

Queue Callback

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EXPLORE FEATURES

Increase customer satisfactionLet callers know you value their time by giving them the ability to opt out of your queue and be called back later. Nobody likes a lengthy wait.
Reduce call abandonment ratesCallback requests help you simultaneously satisfy callers who are too busy to stay in the queue and reduce the wait for whoever is next in line.

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