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Articles by Greg
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PartnershipsHow PieSync Helps Hotel-Spider Connect Aircall to All Its Core Tools
March 14, 2019 · 3 Minutes)
SupportAircalls 2018 Customer Support Strategy Survey
December 13, 2018 · 17 Minutes)
NewsWhere Will Humans Fit in the Future of Customer Service? [Event Recap]
October 16, 2018 · 5 Minutes)
Customer SuccessHow Aircall + Front Helped Home Club Win True Customer Trust
October 10, 2018 · 3 Minutes)
Customer HappinessWant to Improve Customer Retention? Start With Cleaner Data
June 15, 2018 · 2 Minutes)
Customer SuccessHow Transparency Is Transforming FR8Star’s Operations (and Industry)
May 24, 2018 · 2 Minutes)
SupportInfographic: 2018 Customer Support Strategy (Stats Trends)
March 22, 2018 · 1 Minute)
Product UpdateAircall Takes (Another) Top Prize At Salesforce Demo Jam
February 16, 2018 · 1 Minute)
Customer Happiness4 Moves Guaranteed to Flip Your NPS Score From Good to Bad
December 1, 2017 · 3 Minutes)
SupportDon’t Make These Mistakes When Managing Seasonal Contact Center Employees
November 21, 2017 · 4 MinutesProduct UpdateAircall Product Update: Simplify and Organize With TEAMS
November 15, 2017 · 2 Minutes)
Call Center4 Quick Fixes That Reduce Call Abandonment Rates Overnight
November 2, 2017 · 4 Minutes)
SupportHow to Reduce Customer Queue Time (Without More Hiring)
October 24, 2017 · 3 MinutesSupportThe Dreamforce 2017 Agenda for Curious Customer Service Pros
October 16, 2017 · 2 Minutes)
Customer Experience3 Ways to Build Empathy Into Your Customer Service Experience
October 9, 2017 · 3 Minutes)
SupportNeed to Improve First Call Resolution Rates? Start Here
September 28, 2017 · 3 Minutes)
SupportIs Your Phone System Setting Support Agents Up to Fail?
September 21, 2017 · 3 Minutes
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