The Latest in VoIP Technology

SaaS customer support provides customers of a software company with a dedicated service channel to better received support on a software.

Customer service is the heartbeat of your software business and SaaS customer support is the key to offering exceptional service that leaves your customers feeling valued and respe...

Nicholas PriceAugust 10, 2020

7 Minutes

Support

Call Center

August 7, 2020

8 Minutes

Call Center Software: Moving Beyond a Call Center

Select the right type of phone system for your business. VoIP and PBX are two common business phone systems and we're comparing them.

Tech

July 17, 2020

7 Minutes

VoIP vs. PBX: Which Phone System Is Right for Your Business?

Understanding VoIP security risks, and how to mitigate them, is an important part of choosing the right phone system for your business.

Tech

July 8, 2020

7 Minutes

What Every Business Should Understand About VoIP Security

Tech

July 8, 2020

5 Minutes

What is SIP Trunking How Does it Work With VoIP

Contact center as a service or CCaaS is a cloud based subscription service that provides communication tools, like phone system service, to clients.

Tech

June 30, 2020

8 Minutes

What Is Contact Center as a Service (CCaaS)?

Aircall's public API makes it easy for developers to build integrations with a business phone system. Voice communication is an important tool that many software products can integrate with easily.

News

June 25, 2020

3 Minutes

How Aircall is Encouraging Developers to Build Using the Public API

softphone on a blue screen with floating integration logos

Call Center

May 5, 2020

16 Minutes

What is a Softphone? Benefits and why to use one

Call Center

November 8, 2019

9 Minutes

ACD: What Is Automatic Call Distribution?

Research

October 2, 2019

6 Minutes

Churn Change: Understanding What Our Customers Want

Programming in Paradise: 8 Hours Spent Hacking The Aircall API

Overview Why Did We Do This? The Rules of Competition Teams and Projects Common Themes in Projects Two Main Takeaways Work at Aircall Why did Aircall send its French and U.S. teams...

Daniel WeissJune 19, 2019

7 Minutes

Startup Journey

Best Practices

May 22, 2019

10 Minutes

The Stress-Free Way to Set Up a VoIP Phone System

Tech

May 13, 2019

11 Minutes

Is VoIP a Reliable Service for Your Business?

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