Odoo

App Overview

The Aircall integration with Odoo, developed by certified partner Caret IT, is designed to enhance the productivity and efficiency of teams using Odoo’s CRM and Helpdesk modules. This powerful tool streamlines communication workflows, integrates call management features, and ensures all customer interactions are logged for seamless tracking.

Integration features

• Integrates with contact, Helpdesk and CRM modules. 

• Click-to-Dial: Initiate calls directly from Odoo with a simple click, speeding up workflows.

• Embedded Aircall Dialer: Use the Aircall dialer directly within Odoo without switching between tools.

• Insight cards: Get contact, ticket, and opportunities details in your Aircall dialer.

• Call Management: Detailed call logs are automatically stored, including call duration, agent notes, recordings, and tags.

• Contact Sync: Automatically synchronizes contacts between Odoo and Aircall, ensuring up-to-date records across both platforms.

Key benefits

• Improved Data Tracking: Every interaction is logged, ensuring complete visibility into customer communications, whether it's in CRM or Helpdesk.

• Personalized Customer Experience: Insight cards pop up during calls, giving teams immediate access to customer and opportunity details for more personalized conversations.

• Efficient Call Handling: Seamlessly manage calls, create new tickets or opportunities, and add detailed notes—all without leaving Odoo.