Playvox QM

About Playvox:

At Playvox, we know that exceptional employee engagement produces extraordinary customer experiences, and we love creating software that helps our customers unlock the full potential in every employee and interaction.

Playvox's powerfully simple workforce engagement management (WEM) solutions transform customer care.

We deeply understand that exceptional employee engagement produces extraordinary customer experiences, and we love creating tools that help our customers unlock the full potential in every employee and every interaction. Playvox powers the world's fastest-growing brands.

Playvox QM + Aircall key benefits:

Move away from spreadsheets and manual QA processes for chat, support tickets, and text-based interactions to easily evaluate and identify customer service problems in real-time. Managers can schedule coaching sessions and monitor effectiveness over time. Users at all levels can recognize and reward individual or team performance.

Increase Efficiency

- View/ evaluate Aircall channels within Playvox, eliminating work in multiple systems.

- Consolidate quality into a single platform enables real-time action to motivate the team and drive continuous improvement.

Reduce Costs

- Time is money. Create filters to more effectively monitor quality.

- Implement filter groups to deliver key metrics for your cases, tasks, events or chats and either set date filter or lock in specified date ranges.

Create Better Outcomes

- Improve customer service by coaching your agents against skill issues and quickly change behaviors.

- Identify and evaluate high priority customer interactions to create exceptional experiences.