Voyc

App overview

Voyc is the Customer Conversation OS for regulated financial services. Connect Aircall, and Voyc analyses your recorded customer calls to show where risk sits, what your best agents do differently and how every conversation shapes your outcomes. Built for firms in pensions, investments, mortgages, protection, credit and collections.

Voyc features

• Protection: spot vulnerability, fraud, deception and compliance failures before they cost you, with the moment in the call and the evidence attached.

• Coaching: see what your top performers do differently, then turn it into feedback and practice for every agent.

• Built around your business: scorecards, workflows and alerts set up for your products, your rules and your customers.

• Consumer Duty evidence: the management information (MI) you need to show good customer outcomes under the FCA's Consumer Duty.

• Measurable return: dashboards tie conversion, customer outcomes and prevented fraud to the coaching behind them.

• One workforce: manage human and AI agents in one product and one dashboard.

Aircall + Voyc

Voyc picks up each Aircall call as soon as its recording is available, so risks and coaching moments surface while they still matter. Your agents keep working in Aircall as they do today.