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FeaturesOutbound Campaigns is live: human-led or AI-led, one system
August 28, 2026 · 7 Minutes)
NewsAircall Insider: AI Agents that work together and deliver expert-level answers
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FeaturesFive updates to AI Assist: Predicted CSAT, real-time assistance cards from your knowledge base, 10 new languages, and more
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TechWhat is AI call scoring and what surfaces from every call?
July 11, 2026 · 11 MinutesAI quality assurance for call centers: score every call automatically
Aircall coaches sales reps in real time with AI and scores every call with AI QA. A 2026 guide to automated call scoring for contact centers.){kind=small}
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TechContact center vs call center: what routes and what connects?
July 9, 2026 · 13 MinutesResearchHow to choose call center software: what powers the right decision?
July 8, 2026 · 15 Minutes)
Tech Team StoriesDebugging EKS connectivity issues: A journey through Istio, mTLS, and DNS challenges
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FeaturesYour Aircall line, now in the car
July 7, 2026 · 2 Minutes)
SupportHow to choose a customer support phone system that reduces wait times
July 7, 2026 · 14 Minutes)
Customer SuccessOmnichannel customer service: what unifies channels and why it matters
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