What is a call recording system?

A call recording system captures phone conversations over VoIP or PSTN into an audio file you can retrieve, play back, store, and share. With Aircall, it requires no extra installation or cost and is managed right from your dashboard's admin settings.

How does a call recording system work?

Admins select a phone number in the dashboard and turn recording on for inbound calls, outbound calls, or both — either automatically for every call, or manually so agents start and pause recording themselves in the Aircall app.

What are the benefits of a call recording system?

Call recordings improve service consistency, help train new agents with real examples, let reps stay present instead of scrambling to take notes, and protect your company with a full record in case of customer disputes.

How do I record a call automatically?

Aircall records automatically by default, but admins can customize this in settings — choosing automatic recording from the start of the call, or letting agents start, pause, and resume recording manually when needed.

How can I listen to old call recordings?

Recordings sync automatically to your connected CRM and are available in the Aircall app: open History, click a call, open call details, then press play — or export recordings in bulk from the analytics section.

Call recording software that transcribes and analyzes every conversation automatically

Aircall automatically records every inbound and outbound call, transcribes it, and generates AI-powered summaries with sentiment analysis, key topics, and action items — synced natively to Salesforce, HubSpot, Zendesk, and 250+ apps.

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Listen with call recording software

Aircall’s call recording feature is activated every time your team picks up the phone. Understand the full story with clear, complete audio recordings, and customize your inbound and outbound call recording settings at any time.

EXPLORE FEATURES

Accurate call recordingsEnjoy call recording capabilities at no extra charge and confirm the history of every conversation.
Inbound and outbound call recordingEasily record your inbound and outbound calls (and modify those settings at any time) with our call recording software.
On-demand playbackYou can access your team's business call recordings at any time in Aircall or your integrated CRM.

AI-powered call analysis with AI Assist

Recording a call is only useful if someone reviews it. AI Assist turns every recorded conversation into structured, searchable intelligence so managers can coach at scale without listening to every call.

Call summaries
A short summary of every call so managers can review conversations twice as fast without reading the full transcript or listening to the recording
Key topics
A list of topics discussed during each call, making it easy to spot patterns across hundreds of conversations.
Action items
AI highlights next steps mentioned during the call so nothing falls through the cracks after the conversation ends.
Sentiment analysis
Overall customer mood (positive, negative, or neutral) with in-line markers in the transcript that highlight key emotional moments.
Talk-to-listen ratio
Calculates the time reps spent talking versus customers. Helps identify coaching opportunities and improve conversation balance.
Call scoring
AI-powered evaluation of call quality using predefined criteria. Provides a standardized framework for coaching across the entire team.

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Coaching at scale

Review hundreds of calls without listening to all of them. AI Assist gives managers three tools to find the calls that matter.

Transcript searchSearch for keywords or phrases across every transcribed call. Find every conversation where a competitor was mentioned, a specific objection came up, or a product name was discussed.
Sentiment filteringFilter calls by positive, negative, or neutral sentiment. Focus coaching time on calls where customers were frustrated or reps struggled.
TrackersTrack up to 25 custom topics across all calls. Track adoption rates, sentiment trends, average call duration, and which reps engage most on each topic.

Call recording compliance: GDPR, consent laws, and data residency

Call recording is regulated in most jurisdictions. Aircall provides the tools your team needs to record responsibly and meet data protection requirements.

GDPR controls
Activate or deactivate recording per number. Pause recording mid-call when sensitive data is shared. Delete individual recordings from the workspace or in bulk through the Support Portal. Aircall's Data Processing Agreement (DPA) is available at aircall.io/dpa/.
Consent mechanisms
For outbound calls, enable a pre-call announcement that plays before recording begins. Choose text-to-speech, a custom file, or a direct recording. For inbound calls, configure manual recording so reps start capture only after obtaining verbal consent.
Regional data residency
Call recordings are stored on AWS infrastructure based on your account's region. North American accounts use Oregon (US West). European accounts use Frankfurt (Germany). APAC accounts use Sydney (Australia).
Recording deletion and right to erasure
Delete individual recordings from the workspace, via the API, or submit bulk deletion requests through the Support Portal. Deletion is permanent and includes all associated transcriptions and AI insights.

Activate business call recording with Aircall

If you already use Aircall and would like to activate our built-in call recording system, check out this article.

Learn more

More features that complement call recording

FEATURES
Call Center Analytics
Keep track of all your call center metrics — such as wait time, missed call rate, and call volume — in one place.
FEATURES
Call Monitoring Software
Accelerate employee training and boost call quality assurance by monitoring live calls.
FEATURES
Call Whispering
Secretly speak to teammates while they are on a live call so you can provide timely advice.

CUSTOMER STORIES

Just ask our customers!

The easy access to call recordings in HubSpot also helps sales and customer care teams review client interactions,
so we can provide a better service to our customers.

Will AndrewBusiness Transformation Manager, Rezdy

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